Support.com reviews

3.0

42% would recommend to a friend

(474 total reviews)
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Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Reviews by job title

474 reviews

Reviews about "Compensation"

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2.0
Nov 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home is nice.

Cons

Low pay, supporting 4 different products for the one major client. Being tier 1 and 2. Constant threat of a ‘talk’ with management or hr for the most trivial things. Ton of archaic tools must be installed on your own pc.

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Support.com Response
7y
We realize that it can be difficult to hear that certain policies may jeopardize your employment, however, as a responsible employer we it owe it to our employees to be open with our policy guidelines. Attendance in training is our number one concern, and generally the area our new employees seems to struggle. We do require that you be there every day on time so that as a class you can move forward in a productive environment. Thank you for your feedback. We all have room to improve, and all feedback is reviewed and listened to.
1.0
Oct 18, 2018

Technical Support

Recommend
CEO approval
Business Outlook

Pros

None - Work From Home Maybe

Cons

Extremely Poor Pay For Work / Quality - Poor Human Relation Skills - Poor Training - Poor Quality Support/Tools - Poor Management

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Support.com Response
7y
We have 92% advancement from within! We have an open door policy which hundreds of employees use daily! I am sorry you did not feel you had the same experience. Thank you for your feedback.
2.0
Sep 27, 2018

IT Sweatshop

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They were quite flexible in who they were looking for.

Cons

Pretty low pay, they didn't often adhere to the hours you wanted to work and assigned hours outside your preference. No real care and tough to move up.

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Support.com Response
7y
We have well over 300 support roles and this number continues to increase! Advancement is at your fingertips, all you have to do is want it and show that you can perform! We need good leaders and encourage all our employees to promote from within!
Viewing 172 - 174 of 474 Reviews

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