Is Support.com a good company to work for as a Solution Engineer?

Solution Engineer professionals working at Support.com have rated their employer with 1.3 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Solution Engineer Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Solution Engineer interview questions at Support.com .

Does Support.com pay Solution Engineer employees well?

Solution Engineer professionals rate their compensation and benefits at Support.com with 1.4 out of 5 stars based on 48 anonymously submitted employee reviews. This is 63.4% worse than the company average rating for salary and benefits. Find out more about Solution Engineer salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 459 reviews)); "Good benefits and 401k" ((in 79 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 26 reviews)); "Some great coworkers" ((in 25 reviews)); "decent insurance, scheduled based on performance." ((in 13 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 179 reviews)); "poor Management with in company" ((in 89 reviews)); "If you get a good supervisor" ((in 79 reviews)); "Poor training" ((in 58 reviews)); "More and more responsibilities with no raises." ((in 43 reviews))

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Support.com Solution Engineer reviews

1.3

1% would recommend to a friend

(48 total reviews)

Lance Rosenzweig

Not enough data to show CEO approval

1% positive business outlook

Ratings by category

1.4

Work/Life balance

1.4

Compensation and benefits

1.2

Culture & values

1.2

Senior management

1.1

Career opportunities

1.0

Diversity & inclusion

Solution Engineer employees have rated Support.com with 1.3 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Solution Engineer professionals have a poor working experience there. Support.com is rated 66% below average by Solution Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

48 reviews

1.0

Feb 26, 2014

Worse Company to be working with.

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Stay Home, save Gas $$$ and foods $$$

Cons

No interaction with other people. after 6years with the company, they decided best to give us 30% paid deduction. 6 Years with the company, no pay raise, yet getting pay deduction.

1.0

Feb 19, 2014

Disappointing and misleading, only good for experience for entry level "technicians".

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Working from home, full-time with benefits.

Cons

No room for financial advancement within the company. Unreliable with a false sense of security. Underpaid, and increasingly outsourced. Falsified hopes and "opportunities". Poor communication between ALL parties involved.

1.0

Jan 19, 2014

Employees are treated poorly.

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

work from home. Fairly straight forward job function. Work from home.

Cons

Constant changes, no one is one the same page with information. Laid off over 100 employees right before New Years eve, then not even a month later sent out emails asking those same employees if they would like to re-apply, re-test, and re-train for the same position for almost four dollars less an hour. SMH

Viewing 16 - 18 of 48 Reviews

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Support.com

Support.com Solution Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Worse Company to be working with.

Disappointing and misleading, only good for experience for entry level "technicians".

Employees are treated poorly.

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