Is Support.com a good company to work for as a Solution Engineer?

Solution Engineer professionals working at Support.com have rated their employer with 1.3 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Solution Engineer Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Solution Engineer interview questions at Support.com .

Does Support.com pay Solution Engineer employees well?

Solution Engineer professionals rate their compensation and benefits at Support.com with 1.4 out of 5 stars based on 48 anonymously submitted employee reviews. This is 63.4% worse than the company average rating for salary and benefits. Find out more about Solution Engineer salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 459 reviews)); "Good benefits and 401k" ((in 79 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 26 reviews)); "Some great coworkers" ((in 25 reviews)); "decent insurance, scheduled based on performance." ((in 13 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 179 reviews)); "poor Management with in company" ((in 89 reviews)); "If you get a good supervisor" ((in 79 reviews)); "Poor training" ((in 58 reviews)); "More and more responsibilities with no raises." ((in 43 reviews))

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Support.com Solution Engineer reviews

1.3

1% would recommend to a friend

(48 total reviews)

Lance Rosenzweig

Not enough data to show CEO approval

1% positive business outlook

Ratings by category

1.4

Work/Life balance

1.4

Compensation and benefits

1.2

Culture & values

1.2

Senior management

1.1

Career opportunities

1.0

Diversity & inclusion

Solution Engineer employees have rated Support.com with 1.3 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Solution Engineer professionals have a poor working experience there. Support.com is rated 66% below average by Solution Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

48 reviews

2.0

Mar 17, 2014

Great at first, but then the company changed

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Decent pay rate ($13.50/hr) - Benefits

Cons

Support.com outsourced the Solutions Engineer positions. So basically, your only chance of getting hired if you're in America now is either as a Business Technology Expert or a Retail Service Technician. SDC already has a full staff of BSTs, so they aren't hiring anyone for that position, and RSTs only make $10.25/hr. Do not work for this company. It's going nowhere and will not look impressive on a resume.

2.0

Mar 8, 2014

Great coworkers, nice work from home position, but management demonstrates that they don't care about employees.

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Work from home Voluntary time off when call volume is low Paid Vacation time Paid training

Cons

Mandatory overtime when call volume is consistently high. Nearly all interaction with coworkers and supervisors is through chat and email. Voice interaction with coworkers and supervisors is very rare. Interaction with Management is nonexistent. Policies can change week to week. Lack of clear communication from management. No raises for this position. The only way your pay will ever increase is if you get promoted. Position can be very stressful at times.

2.0

Mar 4, 2014

Unstable company, dishonest, but actual work from home

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

You do get to work from home, and the paychecks haven't bounced. Yet.

Cons

I've had 13 supervisors in 11 months, and that isn't unusual. They laid off 200+ people on 12/30/13 after lying to them for months, saying that their jobs were absolutely safe. They demoted me and the rest of my department, cutting our pay by about 30%, totally changing our job duties and drastically changing our hours.

Viewing 13 - 15 of 48 Reviews

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Support.com Solution Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great at first, but then the company changed

Great coworkers, nice work from home position, but management demonstrates that they don't care about employees.

Unstable company, dishonest, but actual work from home

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