TP Work At Home Agent Customer Service Representative reviews

3.8

93% would recommend to a friend

(17 total reviews)

Jorge Amar

Not enough data to show CEO approval

74% positive business outlook

Work At Home Agent Customer Service Representative employees have rated TP with 3.8 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Work At Home Agent Customer Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Work At Home Agent Customer Service Representative professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

17 reviews
4.0
Oct 26, 2021
Recommend
CEO approval
Business Outlook

Pros

They will provide you with the equipment if you choose to work remotely.

Cons

You only get 3 bereavement days and are only for Mother, Father, Siblings, Children, and Step- parents/siblings… Crazy to me, because I love my nieces/nephews and aunties/uncles more than I could love someone related to me by marriage, (not saying that I don’t care for them) just not as much.🤷🏽‍♀️ Also they are on a Point System.

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TP Response
4y
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1.0
Oct 22, 2021
Recommend
CEO approval
Business Outlook

Pros

You can work from home but there is a severe disconnect between leadership and employees because half the time the leadership do not know how to answer questions and instead of saying “I’m not sure the answer to that question let me get back to you” they ignore you in the chat they have set up.

Cons

The company steals money from the employees. I left on good terms and put in my 2 week notice. My last day was Oct 7th. The monthly incentive bonus pays out on the 22nd of the following month. So while I was fully employed for the month of September, they refused to pay out my bonus check since I wasn’t employed on the date the check was issued. Also, if your computer that they provide has issues not related to your own internet service that you pay for and provide, you don’t get paid for any missed hours due to their equipment malfunctioning. Requesting days off is near impossible to be approved and many times your request for time off isn’t approved/denied until the day before or day of requested day off. It’s hard to schedule family vacations with this type of procedure. They never close for holidays so if your schedule happens to fall on Christmas Day, you have to work that holiday. Also, they sometimes will pick people for “Mandatory Time Off” to cut hours when it’s slow and you don’t get paid for MTO. One time they made me miss almost a full week of my schedule because the calls were slow for the week and they needed to cut hours. They don’t care if you have bills to pay.

Viewing 10 - 12 of 17 Reviews

Glassdoor has 101,079 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.