Is TTEC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TTEC .

Does TTEC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 51 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

Skip to content Skip to footer

Notifications

TTEC

TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)

Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.5

Senior management

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

2.0

May 7, 2024

Could be better

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Decent pay compared to others for Greece

Cons

The management could be improved

TTEC Response

Thank you for your honesty! We always welcome suggestions that can help us become better as a company.

5.0

Feb 18, 2024

great comoany

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Supplies all equipment needed Offers benefits Pay for oerformance Wellness time and paid time off available Accrued vacation time

Cons

Not very flexible with schedule

1.0

Sep 30, 2023

Absolute wastage of time!

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Pay is fair enough for freshers..

Cons

Some of the top level employees think no end of themselves, no empathy no leadership qualities nothing.!

TTEC Response

Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to improve our employee experience. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

Viewing 4 - 6 of 51 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC reviews FAQs

TTEC reviews TTEC Customer Service Associate reviews

TTEC

TTEC Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Could be better

great comoany

Absolute wastage of time!

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TTEC reviews FAQs

Jobs at TTEC