TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)
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Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

51 reviews
5.0
Apr 16, 2023

Nice

Recommend
CEO approval
Business Outlook

Pros

Great team lead. Competitive. Bonuses.

Cons

They usually have Mandatory OT. Low salary

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TTEC Response
3y
We appreciate your insights. As a global company, we strive to be the best company and provide the best working experience for our employees. Please click the link if you'd like to expound on your experience: www.ttecwehearyou.com
1.0
Feb 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Very little to write in this section. A good company for freshers who are looking for job with decent salary, you'll get to learn new things. Salary is credited within first three days of a month. Work from home opportunity (temporary) for few LOBs

Cons

1. No growth, there's no growth even after 2 years. They will promise you about IJP and their iaspire program, but both are of no use. IJPs are rolled out once in a blue moon and regarding iaspire program, you'll get no response from them even if you apply there. 2. You'll be asked to compensate for their fault. Whether it's their server issue or lost hours due to their maintenance work, you'll have to extend your shift even after logging in on time. 3. A late login will be marked even if you login 1 sec late, and when it comes to salary hike and promotion, it will get delayed by even 5-6 months without any question. 4. No leaves, no holidays. They will ask you to work even if you die, it doesn't matter to them, they only want their volume to be handled. 5. No matter how well you perform, they will try to find your negatives especially if you don't butter your TL and team coaches 6. If you butter your TL , you'll be promoted as a mentor without IJP.

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TTEC Response
3y
Thank you for taking the time to leave us a review. We understand your point of view and want to assure you that we are constantly looking for solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com
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Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.