Is TTEC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TTEC .

Does TTEC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 51 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 649 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 161 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 499 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 94 reviews))

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TTEC

TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)

Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.5

Senior management

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

5.0

Oct 16, 2017

Customer Service Associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, competitive pay, and friendly atmosphere.

Cons

The waiting period to become eligible for benefits

TTEC Response

Thank you for taking the time, we truly appreciate the positive feedback.

1.0

Apr 19, 2017

Customer service

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good paid training, parking lot

Cons

Terrible management, bad salary, chaotic place to work , like factory

4.0

Jan 4, 2017

Teletech @ home

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great company for working at home

Cons

fast paced training and drop you after service wit now way of contacting if last paycheck has issues

TTEC Response

Thanks for the review! We're glad you're liking the work from home setting and we're sorry if you're experiencing issues regarding your paycheck. Your supervisor should be able to help you out easily on this matter. Thank you once again for your feedback and have a nice day!

Viewing 43 - 45 of 51 Reviews

Jobs at TTEC

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TTEC

TTEC Customer Service Associate reviews

Ratings by category

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Customer Service Associate

Customer service

Teletech @ home

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