Is TTEC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TTEC .

Does TTEC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 51 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"work from home and remote" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Great Culture and Values." ((in 223 reviews)); "Work environment is good and friendly" ((in 179 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 433 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 98 reviews))

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TTEC

TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)

Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.5

Senior management

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

51 reviews

3.0

Oct 18, 2015

TeleTech Ph between 2007-2012

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Well established company, stable job, good HR and company nurse. No salary delay. No problem with government contributions and loans.

Cons

Takes several years before they increase your salary. Company benefits like medical and dental care and company parties become less as time goes by.

4.0

May 15, 2015

Great place to work!

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

You get to work from the comfort of your own home, and all of the team leads and Supervisors were awesome!

Cons

Part-time and very limited benefits.

1.0

Nov 8, 2013

Training insufficient Pay Scale Low Systems Issues Constantly

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work from home - no Gas $ spent - No new cloths to buy

Cons

Twice I have worked for this company. Both times - Training insufficient - worse the second time. Pay scale low $8.50 to start. Hours not chosen - You work the hours & days they give you. Not many hours at that 12-20 hours per week. The system issues are bad. Systems not usable & crashes & overloads occur frequently.

Viewing 46 - 48 of 51 Reviews

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TTEC

TTEC Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

TeleTech Ph between 2007-2012

Great place to work!

Training insufficient Pay Scale Low Systems Issues Constantly

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