Is TTEC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TTEC .

Does TTEC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 51 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)

Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.5

Senior management

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

5.0

Jan 4, 2019

Amazing work place open culture

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Open door policy Very caring management Good leadership Good for girls as the environment is safe

Cons

Salary And some times growth is slow

3.0

Sep 11, 2018

Customer Service associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Conducive working environment and friendly employees

Cons

there is no salary increase

1.0

Nov 14, 2017

Awful experience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The pay was good but that’s about it. I didn’t like it at all. The training was ok but it didn’t tell u what u needed to know. U learn everything on the floor.

Cons

Bad environment, team leads are awful. Training doesn’t tell u what u need to know. There are 7 weeks of training and it’s about nothing that u need to know.

Viewing 40 - 42 of 51 Reviews

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TTEC Customer Service Associate reviews

Ratings by category

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Amazing work place open culture

Customer Service associate

Awful experience

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