Is TaskUs a good company to work for as a Customer Service?

Customer Service professionals working at TaskUs have rated their employer with 3.0 out of 5 stars in 119 Glassdoor reviews. This is a lower than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Customer Service Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at TaskUs .

Does TaskUs pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at TaskUs with 2.5 out of 5 stars based on 119 anonymously submitted employee reviews. This is 41.3% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries at TaskUs.

How happy are Customer Service professionals working at TaskUs?

44% of Customer Service employees at TaskUs would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Customer Service professionals have also rated TaskUs with a 2.6 rating for work-life-balance, 2.9 rating for diversity and inclusion, 3.0 rating for culture and values and 2.6 rating for career opportunities.

What TaskUs locations are top rated by Customer Service employees?

San Antonio is the top rated TaskUs location by Customer Service employees.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1209) , Customer Service Teammate (861) , Teammates (793) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (229) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (131) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1082 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 882 reviews)); "Great working environment and an employee first company" ((in 454 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 450 reviews)); "Permanent Work from Home is the best" ((in 394 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 926 reviews)); "There is MAJOR favoritism and it's blatant." ((in 63 reviews)); "No job security and only night shifts" ((in 62 reviews)); "Awful upper management, politics, overworked" ((in 57 reviews)); "Even leaders contribute to bullying and harassment." ((in 12 reviews))

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TaskUs

TaskUs Customer Service reviews

3.0

44% would recommend to a friend

(119 total reviews)

Bryce Maddock

45% approve of CEO

45% positive business outlook

Ratings by category

3.0

Culture & values

2.9

Diversity & inclusion

2.6

Work/Life balance

2.6

Career opportunities

2.5

Senior management

2.5

Compensation and benefits

Customer Service employees have rated TaskUs with 3.0 out of 5 stars, based on 119 company reviews on Glassdoor. This indicates that most Customer Service professionals have an average working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

119 reviews

5.0

Feb 15, 2020

Great company to work for

Customer service

Recommend

CEO approval

Business Outlook

Pros

Fun environment, great benefits

Cons

I dont see any cons at this point of my career

3.0

Jan 7, 2020

Make sure you know what campaign you get

Customer service

Recommend

CEO approval

Business Outlook

Pros

Cool break area. there's' a lot of 'alternative' types of people but some of the employees are genuinely nice people

Cons

some campaigns are much easier/better than others. Make sure you know what you're getting into before you decide to work here

5.0

Oct 18, 2019

Customer Service

Customer service

Recommend

CEO approval

Business Outlook

Pros

the best facility in town and ridiculous professional and friendly environment... great training!

Cons

No gym available but is a project on the way.

Viewing 109 - 111 of 119 Reviews

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TaskUs Customer Service reviews

Ratings by category

Ratings by demographic groups

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Great company to work for

Make sure you know what campaign you get

Customer Service

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