TaskUs reviews

4.0

80% would recommend to a friend

(18,084 total reviews)
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Bryce Maddock

89% approve of CEO

74% positive business outlook

TaskUs has an employee rating of 4.0 out of 5 stars, based on 18,084 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TaskUs employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

18K reviews
1.0
Aug 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Positive Reviews USED To Be True Pros -Free coffee -Taco Shop -New Events weekly

Cons

-No Growth (When hired it was assured there was plenty) -Only cares about their downtown location -Theyre doubling the workload, without giving extra time to work on backlog -Double chats for everyone -You get moved around constantly, and your schedule can be changed by them whenever they want -People have to be retrained -NO unpaid time off // if you cannot use PTO you can not go anywhere -No sick leave / emergency leave -Constant change for the worse -Slowly turning into a call center it feels like -Workplace morale lower than ever I was hired nearly 6 months ago, and nearly every single thing at this job has changed for the worse. There is weekly changes to the job that affects EVERYTHING and employees get very little to no warning. The foot soldiers hear more than the leaders do, and the morale here among employees chips away with each passing day. At this time, I have lost alot of faith within the company. I am hoping to move to another client within the company, or get a new job. The inconistency within this job is insane, and the fact that we are now expected to double our workload is shocking. Personal Outlook: At this time, I have decided that I cannot work a job that does not offer unpaid time off, there is no opening for life to happen around me. (Weddings, Birthdays, Vacation with family). Once I find a new job, I will be leaving TaskUs. The decision to change this (after I was hired) is a deal breaker.

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TaskUs Response
7y
Thanks for the honest review, and I'm sorry to hear you aren't happy at TaskUs. We understand the more TaskUs grows, the more work there is to be done. Therefore, we’re continuing to add to our teams. More importantly, we rely on the feedback our employees provide in our quarterly eSAT surveys to help us make positive changes. I'd like to hear more about your experience. Can you email me at bryce@taskus.com? - Bryce
2.0
Apr 8, 2022

Once good, no longer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice on site locations, pleasant faces and voices, if you're a socialite you'll enjoy it here.

Cons

Many. Low pay, low raises, no way to advance if you arent buttering your superiors and talking to everyone loud and friendly, regardless of your skill level or experience. Those that do get into management for their social skills are often terrible leaders, either entirely absent and not skilled in their jobs, or leaning over your shoulder and keeping detailed records to discipline you with. Communication is lacking, management up to operations level is caught talking poorly about their underlings, toxic positivity is the name of the game here.

1.0
Nov 22, 2021
Recommend
CEO approval
Business Outlook

Pros

flexible benefits if you get promoted from being a support rep and aren't a TL

Cons

everything else, including how they are requiring trainees to give glassdoor reviews about this place without them having even completed training. It is why the most popular Cons listed on the company's glassdoor page are all "i just started working here but things are good so far!!!!!" from the Filipinos we outsource our support to.

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TaskUs Response
4y
As a current employee, TaskUs highly values your feedback. Please know that TaskUs is committed to living our core value of continual self improvement. Our goal is to provide the best experience possible for our frontline and support teams. We would appreciate the opportunity to connect with you directly and learn more about how we can improve your TaskUs experience. If you are willing to share, please reach out to our HR team at samantha.laurel@taskus.com.
Viewing 16 - 18 of 18,084 Reviews

Glassdoor has 19,386 TaskUs reviews submitted anonymously by TaskUs employees. Read employee reviews and ratings on Glassdoor to decide if TaskUs is right for you.