Employee morale...its poor.
There has always been this idea that tend provides more for their employees than the typical dental practice and I have yet to see this. The only people who receive bonuses are dentists and studio managers so if you're a hard working hygienist or assistant who plans to join tend ( OR one of the very few good ones still employed at tend) then don't expect anything additional for busting your bum.
Announcing at morning huddles that you wont be receiving a merit raise if you received a market increase is not really the best way to increase employee morale. A raise for being an outstanding employee is a little different than a raise because of recent inflation.
Policies and procedures....just extra paperwork:
Instead of implementing new processes and procedures there should be a way to master the ones already put into place. Spend less time creating new STUFF and more time developing the very inexperienced set of teams you've hired. You cannot "do dental differently" if you aren't doing ANYTHING different. Where is the quality control? Where is the training, development AND FOLLOW UP? theres just a bunch of paperwork with how things should be done sitting around in a google drive and nobody to implement and follow up on it.
Poor use of talented employees...grow from within:
I mentioned one of the pros of working at tend is the talent but it is very poorly utilized. A change in leadership could be very beneficial in seeing that you're poorly utilizing some of the best talent in the industry. Some of the people in higher positions dont do a great job of putting their emotions to the side when working.
the schedule:
the schedule doesnt benefit anybody. provide outstanding service and it wont matter what the hours of operation are, the patients will come. but this wont be achieved until better recruiting and training and development are developed.
