Tend reviews

It's hard to even think of where to begin. The corporate team (called the "hub") is full of people anxious about losing their jobs, or incredibly gossipy wannabe girlbosses. The NYC team only spends a few days in the office during the week right now, but I dread the days I have to go in. It's dead silent in the office and the only time you hear people talking is when they are trashing employees that aren't currently in the office. The dynamic between the Nashville and NYC teams is also both awkward and toxic. I've been on conference calls with Nashville leadership where my colleagues in NYC turned bright pink in the middle of the call from getting yelled at for things out of their control. You shouldn't be making your team break out in hives over an unpredictable error. Diversity is a clear issue with hub employees. It was a bit of an adjustment when I first started at Tend and realized that every single person there looks the same. NYC is so diverse, so I find this inexcusable. The pay and benefits at Tend are very low. I have a feeling they base their NYC employees off of Nashville salaries. The healthcare costs are extraordinarily high for a start-up in healthcare. A lot of people are given inflated titles (ex. Manager title but not managing anyone. Directors are really the equivalent of Managers). Tend is planning a lot of growth outside of NYC and based on the salaries of people on my team, I wouldn't be surprised if they replaced us with people from a cheaper city in the future. Tend's primary market right now is NYC, but this company is merely a leech to the city. Turnover is incredibly high at Tend. It's not uncommon for people to just walk off the job in the first few weeks, but management also fires people like crazy. Tend will sell you these dreams of growth and opportunity, but the reality is that a lot of people don't make it past six months. I'm also not aware of any real opportunity for career growth here. People just magically get promotions handed to them, but there isn't much of a way to explore new career paths or express that you want to grow. This is a place you go for a job, not a career.

Lack of diversity at C- Level leaderships. Most decision makers have little dental experience and prioritize money and looks over safety and best practice. The Operations team is toxic. The leadership with Ops was vindictive, oppressive, condescending and disrespectful. There were so many instances where I was publicly humiliated for asking a question or even making a recommendation. It’s not a collaborative environment at all. They have even been bragging about how they only hire people like them. The only place you’ll see any diversity is within the studios. It’s become clear they only value likeminded and cookie cutter people. They have a great concept but are committed to pushing out studios when they aren’t ready and people aren’t properly trained and instead of acknowledging the issue comes from top leadership they scapegoat less senior employees and berate them, roll their eyes and isolate them. Truthfully, the team was great earlier on and got horrible. Honestly once I saw their choice in certain studio managers I knew it was going downhill. They’ll have you start at their amazing flagship team with senior people and incredible studio manager who is kind and knowledgeable to then send you to your permanent studio where managers hide in rooms and never involve themselves with their actual team.