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      Tend

      Engaged Employer

      Tend reviews

      3.7

      71% would recommend to a friend

      (52 total reviews)
      avatar

      Brian Bouma

      67% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      52 reviews

      Reviews about "Compensation"

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      1.0
      Dec 23, 2024

      The ship is sinking

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None anymore - started out great but has gone downhill fast. Pay and benefits are below market and the company continues to take away benefits - less paid holidays

      Cons

      Leadership is unavailable and acts more like a dictatorship than leaders - no training or guidance. You are told to do a task with no direction or understanding of how to do the task. when you seek assistance/training you are directed to search the internet or read a book "thats how I learned" or "I worked with someone and that is how they learned". Team events should not take place on Sundays or even off the clock.

      avatar
      Tend Response
      1y
      Thank you for sharing your feedback and experience at Tend. We are committed to offering overall competitive holiday benefits, and for 2025, we've carefully considered and improved our paid holiday offerings. With consistent holidays across both our Hubs and Studios, we’re excited to introduce an additional floating holiday this year. We are also investing in the growth of our leadership team, providing them with the tools and skills to become stronger, more empowered leaders. We prioritize a healthy feedback culture, offering multiple avenues for constructive feedback to ensure continuous improvement and a supportive work environment. If you would like to continue this discussion, please email us at people@hellotend.com.
      5.0
      Nov 21, 2024

      Amazing Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and Benefits. Great culture. They provide all the tools needed to be successful. They are always taking care of their employees and giving back to the community.

      Cons

      limited growth opportunities in my role

      2.0
      Aug 4, 2024

      run run run!

      Studio team
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coworkers you meet here for the most part will be great and you will gain a very quick understanding of dentistry, if you're looking to get into the field employee stipend to use towards dental care (that you have to pay for first and then get reimbursed)

      Cons

      Where to begin? - Most dentistry practices are 9-5 for a reason. Tend operates 7-7, which means that clinical staff calls out a LOT and then you're left either picking up the slack of extra patients as a clinical staff or youre the admin team struggling to account for less staff - Onboarding is non existent. You get two days max of an orientation and then get thrown in. Turnover of front desk/admin staff is so high, there is a large change you'll get training from the other staff members and not a manager or assistant manager bc they're simply too overrun with tasks. - The remote call center team known as "member services" is also highly untrained and underpaid so they are not at all equipped to be the front line of customer service, resulting in patients coming into their appts upset, misscheduled, misinformed, etc. - finally, the company continues to open up new locations and hire international teams to complete call center functions, but refuses to give current employees doing two/three roles worth of tasks any real raise - It is hard to find any in admin/front desk here who has been there more than a year

      avatar
      Tend Response
      1y
      Thank you for sharing your feedback and experience at Tend. We appreciate your year of service at Tend. Coworkers are always the top positive reason for loving Tend that our team members share on our internal engagement surveys. We know getting integrated to a new company is challenging, and we do have a robust onboarding plan for each role. We search for the best talent and believe a diverse team with various experience industries and levels rounds out a productive and happy team. We are eager to provide support and training to ensure our teams are successful in their roles. The Member Engagement team is composed of empathetic, detail-oriented team members helping our members as a first line communicator. THis team does a great job partnering with studio operations to ensure a good member experience. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
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