Tend reviews

3.6

69% would recommend to a friend

(201 total reviews)
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Brian Bouma

67% approve of CEO

63% positive business outlook

Tend has an employee rating of 3.6 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

201 reviews
1.0
Aug 16, 2023

Enter at your own risk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This position serves as an excellent foundational opportunity for aspiring dental assistants. It provides a robust platform for acquiring fundamental expertise in general dentistry. Moreover, individuals may opt to progress towards specialized fields such as oral surgery or orthodontics. This trajectory underscores the potential for professional advancement, including roles in management. The comprehensive benefits package encompasses sick and vacation leave, alongside a 401K plan.

Cons

Anticipate potential challenges within this work environment, including the possibility of not being able to take allotted breaks due to staffing shortages. There might be issues related to fixed schedules, with occurrences of sudden staff absences. The management's attentiveness and clinical knowledge might be lacking. Colleagues might engage in gossip and exhibit a deficiency in collaborative teamwork. The Chief Operating Officer (COO) may display rudeness and a lack of respect for individuals' privacy. Human Resources (HR) functions primarily in the company's interests rather than those of the employees. Unforeseen patient appointments could arise at the last minute, necessitating flexibility. Overtime might be necessary beyond the scheduled hours. Advancement in the organizational hierarchy could entail cultivating favorable relationships. There may be inadequacies in necessary procedural supplies, and speaking out could lead to adverse consequences, as the company has been known to terminate individuals who voice concerns. Prepare for the likelihood of encountering numerous dissatisfied patients who may choose to seek care at alternative facilities and openly express their discontent with their TEND experience. The establishment appears to operate in a manner akin to an elevated Medicaid-focused practice. Distinctive operational approaches at TEND do not seem to substantially deviate from those observed within other Dental Support Organizations (DSOs). It is worth noting that the recurrent turnover of personnel has made a lasting impact, which prospective employers consider when evaluating individuals with prior TEND affiliations.

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend. We appreciate all of your hard work and clinical care you provided our members. We want our team members to grow & develop with us, and see the career path at Tend for all roles. For Dental Assistants, you are correct that we promote from within for specialty assistant roles, have leadership opportunities, and want our team members to find success with us. Our total compensation package is competitive to be able to support differentiated needs for our team members, including healthcare, 401k with a general match, and great working environment & coworkers. We strive to provide flexible schedules for team members and support their working needs. Our chief officers and People Team drive collaborative teams who deliver operational and clinical excellence, while supporting team members on their growth paths. We are focused on continuing a high level of organizational engagement by listening to our teams and implementing projects to improve workflows. We take our team members’ feedback seriously and communicate all of the great work happening at Tend to maintain our high level of support & improve in areas that are needed. Please let us know if you would like to continue this discussion with Tend Dental, email us at people@hellotend.com.
1.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

It looks nice, always in good locations

Cons

Terrible management, they load you with an hour for new patients, ask for an FMX, IO photos, velscope, pan, AND treatment, prophy, srp, all that in less than an hour. Then say “you have help” but there is no help because they load the schedule, so assistants or extra rooms aren’t available. They have a “template” that is supposed to be followed, but then even the call center schedules out of the template. /‘d then will argue with you, the PROVIDER on why they think they can schedule an SRP in 30 min. They don’t really know what they’re doing, they put up too many locations before making sure the new locations are functioning properly. They do not care about your health, how poorly it will be on your body, you do not get the help you deserve at working for this company. It took me over a year to remove the layers they like to create for you, that it’s a positive place, that they care, etc. when in reality, it is truly the worst work experience I have ever been in, and I have temped in over 70 offices…. It is so sad. There is NO WORK LIFE BALANCE as much as they try to tell you. You are a worker bee just making their money

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend as a Dental Hygienist. We appreciate you calling out our beautiful studios in prime locations across Atlanta. We are proud of our studio aesthetics and in locations to best serve our members. Thank you for all of your hard work and clinical care that you gave to our members. Hygienists give a lot of time and effort to properly care for our members. To deliver the best care, we do have timing standards and expectations for each visit. We offer flexible schedules for full or part-time team members to best fit their working needs. Please let us know if you would like to continue this discussion with Tend Dental, email us at people@hellotend.com.
3.0
Aug 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Not much Secure commute Nice coworker

Cons

Under compensated And over work

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend as a Hygienist. We appreciate you mentioning a good commute and nice coworkers. Our people truly set Tend apart as a top employer and dental studio for our members. Team members are happier and more engaged at work when they have good coworkers, and we see this in our annual engagement survey, as coworkers are the top reason our teams say they are engaged at work. We do provide a very competitive total compensation package for all roles, and Dental Hygienist is a special role. Thank you for spending time and treating our members every day. The clinical expertise that you deliver is challenging and rewarding. Our full-time Hygienists have a competitive base pay, plus a wide variety of healthcare benefits, generous 401k match, monthly bonus, emergency child-care, provided scrubs, beautiful studios equipped with top-notch technology, and more. We understand team members may want flexibility, so we offer schedule flexibility for full-time team members, and part-time roles for those who would prefer a reduced schedule per week. Please let us know if you would like to continue this discussion with Tend Dental, email us at people@hellotend.com.
Viewing 103 - 105 of 201 Reviews

Glassdoor has 216 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.