Tend reviews

I appreciate you sharing your perspective. It’s tough to read that your time at Tend left you feeling unsupported and undervalued, but we take feedback like this seriously. Burnout, favoritism, and lack of trust are not small issues as they go to the core of what it means to have a healthy workplace. We are working to address several of the challenges you mention: strengthening our staffing models, improving how we support and develop managers, and making sure our compensation and recognition programs truly reflect the effort of every role on our teams. We know those areas are critical to building a culture where people feel respected and want to stay. I also want to acknowledge that your experience is not what we want anyone at Tend to have. If you’d be open to sharing more, I’d welcome that dialogue—please feel free to reach out at people@hellotend.com Miriam Scholes Chief People Officer

Thank you for taking the time to share your perspective. At Tend, our mission is to make going to the dentist an experience people look forward to, and we know that can only happen if our team members feel equally supported and valued. I’m glad you recognized the innovation and design that make our studios unique, but I’m equally mindful of the concerns you’ve raised around leadership support, operational resources, and long hours. These are critical areas that we continue to invest in and improve. Our focus is on building a culture where leaders are present, engaged, and committed to helping every team member succeed—not just in the short term, but over the course of a meaningful career. Feedback like yours helps us identify where we still have work to do. If you’d like to share more about your experience, I’d welcome the opportunity to connect directly at miriam@hellotend.com With appreciation, Miriam Scholes Chief People Officer