Is The Cheesecake Factory a good company to work for as a Senior Server/Representative?

Senior Server/Representative professionals working at The Cheesecake Factory have rated their employer with 3.9 out of 5 stars in 2,506 Glassdoor reviews. This is a higher than average score with the overall rating of The Cheesecake Factory employees being 3.7 out of 5 stars. Search open Senior Server/Representative Jobs at The Cheesecake Factory now and start preparing for your job interview by browsing frequently asked Senior Server/Representative interview questions at The Cheesecake Factory .

Does The Cheesecake Factory pay Senior Server/Representative employees well?

Senior Server/Representative professionals rate their compensation and benefits at The Cheesecake Factory with 3.7 out of 5 stars based on 2,506 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Senior Server/Representative salaries at The Cheesecake Factory.

How happy are Senior Server/Representative professionals working at The Cheesecake Factory?

70% of Senior Server/Representative employees at The Cheesecake Factory would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Senior Server/Representative professionals have also rated The Cheesecake Factory with a 3.9 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (66)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 576 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 310 reviews)); "great food and coworkers and service and cheesecake" ((in 286 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 264 reviews)); "Flexible schedule and always worked with school schedule or anything else I had going on." ((in 181 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 511 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 322 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 298 reviews)); "Racial insensitivity and obvious favoritism." ((in 108 reviews)); "No breaks to smoke or eat" ((in 51 reviews))

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The Cheesecake Factory

The Cheesecake Factory Senior Server/Representative reviews

3.9

70% would recommend to a friend

(2,506 total reviews)

David Overton

80% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.7

Senior management

3.7

Compensation and benefits

3.6

Career opportunities

Senior Server/Representative employees have rated The Cheesecake Factory with 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor. This indicates that most Senior Server/Representative professionals have a good working experience there. The Cheesecake Factory is rated in line with the average (within 1 standard deviation) by Senior Server/Representative professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Nov 10, 2009

Very satisfied, despite it being a serving job

Server

Recommend

CEO approval

Business Outlook

Pros

The Cheesecake Factory is the most professional restaurant I've worked at. The managers treat the serves/staff with professional respect and expect the same from the staff. They offer benefits, such as health insurance, which is unheard of as a server in the restaurant industry. Great food too, don't mind getting it for free on days I work a double shift!

Cons

You are a server and sometimes "guests" treat you like with little respect because of it. Late nights, smelly clothes and some nasty bussers.

2.0

Nov 4, 2009

Compensation varies heavily by location but basically your average serving job

Server

Recommend

CEO approval

Business Outlook

Pros

who doesn't enjoy free dessert? As with many restaurant jobs, you have the opportunity to meet some very interesting and sociable people. Having cash in your hand at the end of the day is always nice, too.

Cons

Quality of management varies greatly by location, tip wages vary greatly by location, horrible employee food discount, vacation time is much too difficult to accumulate, annoying uniforms, and too much focus and emphasis on mundane and unimportant job aspects.

2.0

Oct 15, 2009

Stop the high school antics

Server

Recommend

CEO approval

Business Outlook

Pros

Four table sections Busy Average around 18 percent or higher in tips

Cons

Poor Management Lack of Communication

Viewing 2497 - 2499 of 2,506 Reviews

Jobs at The Cheesecake Factory

Temporary to Hire IT Support Technician

Distribution Specialist

Risk Services Coordinator

Deployment Technician

Regional Facilities Manager – Northwest Region

The Cheesecake Factory reviews FAQs

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The Cheesecake Factory

The Cheesecake Factory Senior Server/Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very satisfied, despite it being a serving job

Compensation varies heavily by location but basically your average serving job

Stop the high school antics

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The Cheesecake Factory reviews FAQs

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