Is The Cheesecake Factory a good company to work for as a Senior Server/Representative?

Senior Server/Representative professionals working at The Cheesecake Factory have rated their employer with 3.9 out of 5 stars in 2,506 Glassdoor reviews. This is a higher than average score with the overall rating of The Cheesecake Factory employees being 3.7 out of 5 stars. Search open Senior Server/Representative Jobs at The Cheesecake Factory now and start preparing for your job interview by browsing frequently asked Senior Server/Representative interview questions at The Cheesecake Factory .

Does The Cheesecake Factory pay Senior Server/Representative employees well?

Senior Server/Representative professionals rate their compensation and benefits at The Cheesecake Factory with 3.7 out of 5 stars based on 2,506 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Senior Server/Representative salaries at The Cheesecake Factory.

How happy are Senior Server/Representative professionals working at The Cheesecake Factory?

70% of Senior Server/Representative employees at The Cheesecake Factory would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Senior Server/Representative professionals have also rated The Cheesecake Factory with a 3.9 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (66)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 576 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 310 reviews)); "great food and coworkers and service and cheesecake" ((in 286 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 264 reviews)); "Flexible schedule and always worked with school schedule or anything else I had going on." ((in 181 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 511 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 322 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 298 reviews)); "Racial insensitivity and obvious favoritism." ((in 108 reviews)); "No breaks to smoke or eat" ((in 51 reviews))

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The Cheesecake Factory

The Cheesecake Factory Senior Server/Representative reviews

3.9

70% would recommend to a friend

(2,506 total reviews)

David Overton

80% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.7

Senior management

3.7

Compensation and benefits

3.6

Career opportunities

Senior Server/Representative employees have rated The Cheesecake Factory with 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor. This indicates that most Senior Server/Representative professionals have a good working experience there. The Cheesecake Factory is rated in line with the average (within 1 standard deviation) by Senior Server/Representative professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Oct 15, 2009

About what you'd expect

Server

Recommend

CEO approval

Business Outlook

Pros

the resturant usually stays busy

Cons

super corporate, controlled chaos, long hours for resturant work

4.0

Jun 13, 2009

place was great to work at, customers were usually really nice and friendly. Great tips!

Server

Recommend

CEO approval

Business Outlook

Pros

place was great to work at, customers were usually really nice and friendly. Great tips! I would totally work there again

Cons

Long days sometimes and sometimes food gets slightly backed up but its the same as any other restaurant, so oh well

2.0

Apr 28, 2009

Ehhh...can do much better

Server

Recommend

CEO approval

Business Outlook

Pros

The pay is good compared to other restaurants in Waikiki.

Cons

The pay may be good buy the customers that come there treat you like crap and so does management. The Waikiki location is the top one in the company and only the managers reap the benefits of being on top in sales, everybody else never sees a dime of it, only a "thank you, now go back to your work." Servers and the rest of the non-management teams are more of slaves than anything else.

Viewing 2500 - 2502 of 2,506 Reviews

Jobs at The Cheesecake Factory

Distribution Specialist

Receiving Inventory Coordinator

Regional Facilities Manager – Northwest Region

The Cheesecake Factory reviews FAQs

The Cheesecake Factory reviews The Cheesecake Factory Senior Server/Representative reviews

The Cheesecake Factory

The Cheesecake Factory Senior Server/Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

About what you'd expect

place was great to work at, customers were usually really nice and friendly. Great tips!

Ehhh...can do much better

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