The Cheesecake Factory Senior Server/Representative reviews

Management is always looking to find you doing something wrong. the management relies too heavily on mystery shoppers and surveys over their own management abilities. It can be hard to get enough shifts to pay your bills. The tip out is a little high at 4.1% of sales. Side work always takes for ever to get checked out and they tend to be too slow to cut the floor when it is not busy. The restaurant is very seniority driven. the best shifts and sections and given to the people who have been there the longest regardless of skill and there is a significant difference in the quality of sections.

The management is horribly inept and entirely profit driven, the staff is treated as expendable resources, and the hours are long and the work is hard. In addition, it is very hard to get enough hours for insurance, and if you do happen to be lucky enough to shark shifts for insurance, you can only sign up for 2 weeks out of the year. If you miss it, say because you're a few hours short, you have to wait til next year. Also there is little to no opportunity for advancement. Roughly 80% of the staff had college education of some sort, ranging from short certificates to masters degrees. It's a pity they don't reach into the staff of people to get some of the servers into higher management since the servers actually interact with the customer base.