Thriveworks reviews

The scheduling department makes tons of mistakes in terms of "matching" clients with clinicians who don't work with their presenting issue or take their insurance, have even had folks scheduled on a day when I wasn't working and had blocked the schedule. Billing? Please Google "Thriveworks lawsuit" and you will find plenty of examples of complaining about unethical billing practices with canned responses that mean nothing from admins. Clinicians are micromanaged about how they manage their schedules, and if you take any time off you get a warning note from HR about making your hours for the quarter to keep your benefits. They say they pay clinicians PTO but it would take most full time therapists a year to earn maybe a week off if that. When you identify problems and ask about solutions, you either get chastised for not being positive enough or given a BS "politician" sort of answer with no real solutions. The billing department is so messed up that you will lose a bunch of clients who can't afford to be randomly charged large amounts of money with no warning and no one in that department will return calls or emails to them. But then your manager will ask why you aren't retaining clients and make it your fault. Like I said at the beginning - bye, Felicia.

Sales are valued highly over the quality of service given, bonus is hard to hit, fast-paced and stressful work environment