Is Toys "R" Us a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Toys "R" Us have rated their employer with 3.8 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Toys "R" Us employees being 3.9 out of 5 stars. Search open Customer Service Associate Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Toys "R" Us .

Does Toys "R" Us pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Toys "R" Us with 2.4 out of 5 stars based on 32 anonymously submitted employee reviews. This is 37.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Toys "R" Us.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (96) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 354 reviews)); "Great Coworkers and they were willing to assist" ((in 188 reviews)); "The employees including current management are all friendly and willing to help with any questions you have." ((in 90 reviews)); "Good benefits overtime during season" ((in 89 reviews)); "fun work environment involving children and toys" ((in 71 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 392 reviews)); "Poor work/life balances and management that was only there to collect a check." ((in 362 reviews)); "long hours and lack of payroll" ((in 227 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 186 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 115 reviews))

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Toys "R" Us Customer Service Associate reviews

3.8

24% would recommend to a friend

(32 total reviews)

David A. Brandon

23% approve of CEO

2% positive business outlook

Ratings by category

3.4

Work/Life balance

2.7

Diversity & inclusion

2.7

Senior management

2.6

Culture & values

2.6

Career opportunities

2.4

Compensation and benefits

Customer Service Associate employees have rated Toys "R" Us with 3.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

4.0

Sep 13, 2010

Supportive Team Environment

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good onboarding, supportive of family issues. Your work is centered around kids and play. Management responsive to staff

Cons

Working with the public,especially around holidays. Long hours for retail, if someone fails to show for a shift, your break might be delayed or you may have to work late.

3.0

Jul 4, 2010

ok

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

discount atmosphere nice coworkers good hours nice people

Cons

to much pressure on promos(rewards,batteries,bpp,instant credit) discount could be better long hours- short breaks sale prices often do not ring correctly wayyy outdated registers not enough registers open

3.0

Mar 31, 2010

Drastically changed. No longer an upbeat place to work.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very flexible schedule. Not difficult

Cons

Incompetent management. Unfairness of pay.

Viewing 28 - 30 of 32 Reviews

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Toys "R" Us Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive Team Environment

ok

Drastically changed. No longer an upbeat place to work.

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