Is Toys "R" Us a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Toys "R" Us have rated their employer with 3.8 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Toys "R" Us employees being 3.9 out of 5 stars. Search open Customer Service Associate Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Toys "R" Us .

Does Toys "R" Us pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Toys "R" Us with 2.4 out of 5 stars based on 32 anonymously submitted employee reviews. This is 37.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Toys "R" Us.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (96) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"People were great and friendly" ((in 351 reviews)); "Great Coworkers and they were willing to assist" ((in 191 reviews)); "The staff is friendly & and always willing to go above and beyond to help one another!" ((in 107 reviews)); "Good benefits but no free toys" ((in 94 reviews)); "fun work environment involving children and toys" ((in 83 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 388 reviews)); "Management poor and never took any responsibility for their actions." ((in 361 reviews)); "long hours and lack of payroll" ((in 239 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 184 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 118 reviews))

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Toys "R" Us Customer Service Associate reviews

3.8

24% would recommend to a friend

(32 total reviews)

David A. Brandon

23% approve of CEO

2% positive business outlook

Ratings by category

3.4

Work/Life balance

2.7

Diversity & inclusion

2.7

Senior management

2.6

Culture & values

2.6

Career opportunities

2.4

Compensation and benefits

Customer Service Associate employees have rated Toys "R" Us with 3.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

32 reviews

4.0

Apr 21, 2014

employees pay and benifits

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

it is a good place to work, the culture here is great

Cons

there is more room for improvement

3.0

Feb 4, 2014

No room to grow

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and work environment.

Cons

Low pay, no room to improve

3.0

Aug 25, 2013

good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I work overnight shift so did not too much contact with upper management. I did multitask which helped me learned all aspects of the store and each area to customer service. I was a cashier, worked and managed the stock in the new system they introduced.

Cons

Long hours and we were not allowed our breaks at time of peak hours. We were often asked to get on the register during our lunch hours and start to unload the trucks as wells. We did not get pay for overtime and was asked to clock out early if we went over our set hours.

Viewing 22 - 24 of 32 Reviews

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Retail Store Associate

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Toys "R" Us Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

employees pay and benifits

No room to grow

good

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