Toys "R" Us reviews

The biggest downfall that I've found while working at Babies R Us is the lack of professionalism through out the company. Every where from store level all the way up to corporate it seems like there isn't much follow through and there is a general lack of commitment. There are high expectations for the Dept. Supervisors (and part time associates, for that matter) yet no training program set in place. Its a sink or swim mentality and you are ultimately the decider of your fate in the company. There are a lot of empty promises and very few rewards for your accomplishments. Hard work is expected and the only reward you get is a pin for your name tag. They consistently do contrary to what they promise and blame it on the circumstances. They promise and/or threaten to keep written proof of accomplishments and pitfalls in order to manipulate a persons performance. There is very little management involvement and straight answers are difficult to come by. A lot of issues seem to be taken personally and you can always find management standing around gossiping with their favorite associates. Over all it is a very frustrating atmosphere to work in and the only thing that has kept me there so long is the Supervisor team I work along side.

Pressure for metrics (Warranties, Batteries, Instant-credit sign-ups). Sometimes the management team will make real bonehead decisions. Customers believe that I am actually their slave. Listen if I am lifting an enormous box over my head and its clear that I am struggling, please don't stop me to ask a question. Customers also believe that they are queen and or king of the store. I am not going to bend backwards for you because you think you are the most important person in the store. Everyone needs attention too. Up until the holiday season, the schedule coverage is absolutely horrid. There is an extreme amount of pressure on the hours that are given to our store.