As the title states this organization is a complete CLUSTER. It really is a shame because the company makes money in spite of itself and the poor clients are none the wiser. If they knew the amount or lack there of actual thought that goes into the services that are presented to them they would be highly disappointed and probably pretty upset to know they are wasting their money and all the company is concerned about is them purchasing additional products! Also the level of the experience of the staff does not raise itself up to the standard of being considered consultants. If this is your first or second job out of school or you have moved around internally with no outside corporate experience you are not at CONSULTANT level. What good is having “certifications” (CPP, PHR, etc) of any sort if you cannot answer a basic client question when they are in need. There is no accountability within in a various departments - no one wants to assume being responsible which in turns wastes for clients and causes them to question the competence of the individuals they are dealing with.
The Human Capital Consultant role is a complete joke. If you are looking to be a true Human Resources Consultant please do not apply for this role you will be highly disappointed. This role is focused on account management with a little bit of HR thrown in here and there because ultimately the clients do need you and look to you for that but the organization does not provide the appropriate setup or supporting team to allow this to happen consistently as it should. Here’s an example, why would you have a HR person contact a client to tell them they are behind in paying their invoice and if they do not pay they will be terminated. Where does that make sense for that to be a duty of a HR consultant? No where but since they company line is "The HCC is the face of the organization" it is justified. Completely absurd. The current HCC attrition rate speaks volumes to the amount of disatification with role, metrics and opportunities- several significant markets are currently experiencing high turnover - CA, FL, GA and NY. More turnover is certain to come. If it does not it is only because the individuals have gotten too comfortable to do anything else at this point in their careers or they really are just drenched in the TriNet Kool-Aid. There is little to no engagement from an overall team perspective.
