Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 31 reviews)); "Great culture and Atmosphere at Trupanion" ((in 18 reviews)); "Work from home, flexible hours, great insurance." ((in 16 reviews)); "There is a good work life balance and they're very diverse." ((in 14 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 26 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 25 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 23 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 21 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 13 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (427 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews

3.0

May 7, 2021

Great company, great product, horrible infrastructure

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

The product and service that Trupanion delivers is too notch and the best in its industry. I’ve never worked for a company whose product literally brought tears of joy to its clients.

Cons

Trupanion is severely out of date when it comes to technology and most of the tools/applications used on a day to day basis feel jimmy rigged at best. I spent about 1/8 of every day manually copying and pasting notes into the various applications that we used because none/few of them were automated/synchronized. In terms of resources, it does not feel like management is there to actually help. Any time I asked a question, all they did was direct me to various article pages and very rarely even follow up to make sure the issue was resolved. Training isn’t much better either, which seemed very counter productive seeing as there were about 5 different trainers and none of them seemed to be all on the same page at all times.

Trupanion Response

5y

Thanks for sharing your experience with Trupanion! It's feedback like this that can help us continuously improve and keep bringing joy to our members. We have been bringing more and more talented folks into the company to help our IT infrastructure and training programs effectively scale with us. Your mention about "culture fit" stands out to me, and not in a good way. Cultivating an inclusive environment where everyone feels that they belong is always a top priority for us. If you feel comfortable sharing more insight, please email me directly at Anna.Berentson@Trupanion.com so we could set up some time to chat.

2.0

Jun 4, 2020

In desperate need of leadership reform, very few "adults" in the decision-making room

Manager

Recommend

CEO approval

Business Outlook

Pros

the dogs, the mission, the people working hard every single day

Cons

the unattainable goals, the lack of empathy, the leadership

Trupanion Response

6y

Thank you for taking the time to provide your feedback – we value your input and will use it to help us grow and learn. I am glad to hear that you are also passionate about Trupanion’s mission and that you had a positive experience with your colleagues. That being said, it sounds like your experience working at Trupanion had some frustrations when it came to setting goals and keeping those goals attainable. If you’re open to it, I’d welcome the chance to talk with you more about your experience and hear your ideas on how we do a better job of creating and setting expectations. Please email me directly at bryn.lansdowne@trupanion.com so that we can discuss it further.

1.0

Oct 16, 2019

Trial and ERROR!

Customer care

Recommend

CEO approval

Business Outlook

Pros

A good place for moms and benefits

Cons

Low pay how do people survive here they must 0 obligations

Trupanion Response

6y

We're interested in hearing more about your advice to management. If you are comfortable doing so, reach out to peopleops@trupanion.com to provide additional context or to set up a time for a confidential chat.

Viewing 94 - 96 of 427 Reviews

Jobs at Trupanion

Operations & Automation Partner

Veterinary Sales Associate (Part-Time) – Seminole County, FL

Seminole, FL

View job

Customer Retention Specialist (Pacific Time Hours)

French Bilingual, Partner Support Coordinator

Veterinary Sales Associate - Anchorage, AK

Anchorage, AK

View job

Trupanion

Trupanion reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great company, great product, horrible infrastructure

In desperate need of leadership reform, very few "adults" in the decision-making room

Trial and ERROR!

Jobs at Trupanion

Trupanion reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Trupanion reviews FAQs

Jobs at Trupanion