Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Good benefits for the most part" ((in 40 reviews)); "Good pay to work ratio" ((in 25 reviews)); "Flexible, Work from Home, Straight Forward" ((in 23 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.3

Diversity & inclusion

3.2

Culture & values

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

578 reviews

5.0

Mar 5, 2021

Good salary

Administrator

Recommend

CEO approval

Business Outlook

Pros

flexible work schedule, supporting team

Cons

Nothing comes to my ming

5.0

Feb 25, 2021

BEST company I've ever worked for!

Vice president, sales and business development

Recommend

CEO approval

Business Outlook

Pros

UserTesting is an all-inclusive organization, that truly values it's employees. I find this to be the most diverse, empathic, and insightful company that I have ever had the pleasure to be associated with. As a pre-IPO established start up, the amount of growth with little disruption is admirable. You would be hard pressed to find a company that values their employees and cultivates a culture as strongly as UserTesting. It starts with our founders, and trickles down from the CEO throughout the entire company. It is an honor to be a part of this organization, and I look forward to our continued growth!

Cons

None that I can think of.

5.0

Feb 24, 2021

Great management, great people, great mission

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The management is great - you really get the feeling they know what they're doing, know where we're going, and are open to getting the resources to getting us there. There's a lot of opportunity at this company, especially to dig in and be an impactful contributor.

Cons

We're building the rocketship as we're flying it - but that's not uncommon for a company that is truly hitting its stride. There's a lot of interesting problems to solve and challenges to work through, but it's the right team to get it done.

Viewing 361 - 363 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

United States

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Partner Sales Director

Remote

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Strategic Accounts Director