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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      5.0
      May 28, 2025

      New leadership has clear vision and executing

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      New leaders in the business have brought a sense of urgency Clearly defined vision and strategy Integration of 2 companies mostly complete but focus needed to cross the finish line

      Cons

      Challenging GTM target with reducing budgets Has lost some of the nimbleness of the earlier years while not significantly larger - process heavy

      3.0
      May 24, 2025

      Lots of turnover

      Renewal manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers, good managers, areas to get promoted

      Cons

      Too much turnover. Constantly have new imitative and directions made impossible to do a job correctly

      1.0
      May 23, 2025

      From Supportive Culture to Post-Acquisition Decline

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong Early Culture: My initial two years at UserTesting were characterized by a highly supportive culture, clear leadership vision, and exceptional colleague collaboration.

      Cons

      Post-Acquisition Shift: Following the private equity acquisition, the company experienced a significant decline. Ineffective Sales Leadership: Sales leadership demonstrated a significant lack of understanding of the platform and exhibited highly unprofessional behavior which fostered a highly toxic environment. Their tendency to blame individuals publicly for external factors, while avoiding personal responsibility, was profoundly unprofessional and damaging to team morale and performance. Leadership Instability: C-Suite and leadership turnover became frequent, leading to a lack of clear strategic direction. Initiatives often changed weekly over a six-month period, hindering progress and assessment of effectiveness. Erosion of Culture: The previously positive and supportive culture shifted to one driven by fear, with employees feeling targeted for minor issues. CEO Visibility: The CEO's presence was largely limited to monthly all-hands meetings.

      Viewing 58 - 60 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.