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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      3.0
      Nov 17, 2015

      Working out there stuff

      Enterprise sales solutions
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have gotten a lot of funding, and they've got a good start up culture. They provided free lunch and snacks on a lot of days.

      Cons

      A lot of things were broken because they were growing so fast. Management wasn't the best at training.

      1.0
      Jul 5, 2015

      Keep it Real

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's an easy-going work place.

      Cons

      Management team requires a lot training, executives are out of touch, compensation and benefits could improveme, and not enough learning/growth opportunities.

      avatar
      UserTesting Response
      10y
      I'm the CEO of UserTesting and I'd like to respond to this review by pointing out that: > We have a management training program and our managers receive monthly one-on-one training from an experienced management consultant; > Our compensation is guided by a salary survey used by the top venture capital firms and our pay levels are generally above the 75th percentile levels of companies of our stage and size; we have a well defined career path for our UX researchers > We provide ongoing UX training to our employees through our in-house "UT University" which is a custom program created by our lead UX strategist who previously was the lead UX trainer for NNG, one of the world's leading UX consultancies.
      5.0
      Jun 16, 2015

      Great place to work

      Client operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      UserTesting is a place where your creativity is never hindered - everyone is always looking for a way to work better, more efficiently, and provide more for our clients and internal teams. I've seen it grow over the past coupe of years, continually adding benefits and making sure your feedback is heard - good or bad - for the betterment of the company. It's exciting to know your voice is heard, and to see continual improvement, satisfaction, and results!

      Cons

      As a startup company, the compensation is adequate but not necessarily competitive. They make up for it in other ways, like making it a fun place to work and ensuring that you'll see the benefits long-term. It is a startup so it will definitely pay off!

      Viewing 136 - 138 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.