Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 78 reviews)); "Good benefits for the most part" ((in 42 reviews)); "Good pay to work ratio" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 22 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "constant reorg and layoffs" ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.3

Diversity & inclusion

3.2

Culture & values

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

578 reviews

2.0

May 20, 2026

Nice remote work but slow decision-making process

Designer

Recommend

CEO approval

Business Outlook

Pros

Decent remote work environment, nice people

Cons

Tons of red tape, everything moves at a glacial pace

UserTesting Response

1mo

Thanks for taking the time to share this. We're glad you enjoy the remote setup and the people around you 🙏 The feedback on decision-making speed is fair, and it's something we're genuinely working to improve. We know slow processes can be especially frustrating when you're trying to do your best creative work. If you'd like, we would love to hear more specifics about this through our internal channels so that we can continue improving the decision-making processes.

5.0

Nov 18, 2025

Great mission, people and culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The mission is inspiring and attracts great people. The strategy makes sense and culture is good. Interesting time to be in the UX space with all the changes with AI.

Cons

Merger challenges slowed down innovation for the past couple of years, but that looks to be changing now.

2.0

Aug 25, 2025

Constant change = constant whiplash

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Base salaries tend to be competitive -Remote roles -unlimited PTO -Great health insurance -Fun/interesting customers and use cases

Cons

-Thoma Bravo -Our product is seen as a nice-to-have in an industry that itself is seen as a nice-to-have and expendable

Viewing 178 - 180 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

United States

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Partner Sales Director

Remote

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Strategic Accounts Director