Is VSP Vision a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at VSP Vision have rated their employer with 3.3 out of 5 stars in 16 Glassdoor reviews. This is an average score with the overall rating of VSP Vision employees being 3.3 out of 5 stars. Search open Customer Service Representative Jobs at VSP Vision now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at VSP Vision .

Does VSP Vision pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at VSP Vision with 3.7 out of 5 stars based on 16 anonymously submitted employee reviews. This is 17.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at VSP Vision.

How happy are Customer Service Representative professionals working at VSP Vision?

64% of Customer Service Representative employees at VSP Vision would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Customer Service Representative professionals have also rated VSP Vision with a 3.1 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.6 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at VSP Vision?

Customer Service Representative (16) , Customer Service Representative (CSR) (9) , Manager (7) , Business Analyst (6) , Software Engineer (5) , Account Executive (4) , Analyst (4) , Content Specialist (4) , Optical Technician (4) , Customer Service (3) , Customer Support (3) , Sales (3) , Senior Communications Specialist (3) , Senior Manager (3) , Senior Software Engineer (3)

What are the pros of working at VSP Vision according to real employee reviews?

"Benefits are great and comprehensive." ((in 30 reviews)); "People were great" ((in 22 reviews)); "Great work/life balance" ((in 21 reviews)); "Great culture and work" ((in 12 reviews)); "Employees appear happy" ((in 6 reviews))

What are the cons of working at VSP Vision according to real employee reviews?

"Pay is low." ((in 24 reviews)); "Management is horrible!" ((in 13 reviews)); "Leadership is dishonest, sexist, and inappropriate" ((in 8 reviews)); "Some managers make less than people they manage." ((in 6 reviews)); "The company presents a facade of professionalism, but beneath the surface lies a toxic culture that rewards mediocrity and fosters favoritism." ((in 6 reviews))

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VSP Vision

VSP Vision Customer Service Representative reviews

3.3

64% would recommend to a friend

(16 total reviews)

Mike Guyette

80% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated VSP Vision with 3.3 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. VSP Vision is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

16 reviews

2.0

Nov 17, 2023

Stressful work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Helping members, friendly co workers

Cons

Horrible Management, not helpful at all.

5.0

Oct 29, 2023

Great opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Informative Training process making it easy to navigate.

Cons

Rotating of management in a 3-5 month period.

2.0

Aug 15, 2023

Okay company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent enough to survive

Cons

Management is garbage and careless about employees

Viewing 4 - 6 of 16 Reviews

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Senior Accounts Receivable Specialist

Senior Integrations & Onboarding Specialist

VSP Vision reviews FAQs

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VSP Vision

VSP Vision Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Stressful work environment

Great opportunity

Okay company

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