VSP Vision Customer Service Representative reviews

3.3

64% would recommend to a friend

(16 total reviews)

Mike Guyette

80% approve of CEO

69% positive business outlook

Customer Service Representative employees have rated VSP Vision with 3.3 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. VSP Vision is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

16 reviews
4.0
Jun 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits are the best I’ve ever had, people are super nice and helpful

Cons

Call center provides high stress and poor hours, there’s not a lot of room to move up, it’s hard to even move laterally within the line of business. Very hard to find time off and if you need time off it can hurt your metrics which lessens your value to the call center. It is also incredibly hard to get to know any of your peers since you’re constantly on the phones with back to back to back calls and your schedules rarely match up. Also, not much value or recognition towards the staff. Cake days don’t make up for that.

4.0
Oct 7, 2019
Recommend
CEO approval
Business Outlook

Pros

VSP is a great place to work, the training is in depth and spaced out so you can apply what you have learned , before moving on to the next subject . CSRS can get burnt out, it's a very high volume call center. Can work from home .

Cons

CSRS can get burnt out, it's a very high volume call center. And if you're stats are not perfect, you have no chance for advancement. But it is ultimately up to the individual to put in their full effort.

4.0
Feb 1, 2019
Recommend
CEO approval
Business Outlook

Pros

The culture is amazing and the people are supportive, the managers are leaders.

Cons

The Health insurance is a high deductible plan, which is costly to the employee when the insurance is used.

Viewing 13 - 15 of 16 Reviews

Glassdoor has 290 VSP Vision reviews submitted anonymously by VSP Vision employees. Read employee reviews and ratings on Glassdoor to decide if VSP Vision is right for you.