VXI Global Solutions reviews

• The work environment is very dilapidated. My first impression of it was that I had the wrong building. Surely this run-down place couldn't be VXI, I thought. I suppose they choose to sacrifice presentation for location. • Anyone can be hired, and just about anyone is. You can probably guess what this leads to. The lobby is populated by some very shady characters during the day and all of them have VXI badges. I took to staying upstairs for my breaks. • No drug testing. You can probably guess where this leads too. Someone would have to walk in plastered before they would meet the 'probable suspicion' clause. • Highly unpredictable schedules. Forget weekly consistency, you won't get daily consistency. You may work at wildly different times every day a week. • To put it delicately, management will promise things and not follow through. Schedule changes are the worst targets of this - if you need your schedule changed and are promised it will be, the promise usually means nothing. Bonuses were also promised and never materialized. • High stress environment, though not quite as high-stress as at other call centers. Generally VXI prefers to transfer people between campaigns rather than fire them. (Warning: Thiis may be different between campaigns.) • Horribly, horribly disorganized. No one knew what anyone was doing. Given that the campaign was being run by a retired military officer, this was even more jarring. Generally the supervisors throw up their hands and go with the flow. • On that note: trying to be a supervisor here is truly a nightmare. • Be prepared to set your morals aside if you want to succeed here. You will sell some very shady products and services to people. Caveat emptor.

Management for the entire company is incredibly insufficient. HR drops the ball on anything that doesn't involve writing you up or putting on a facade to make employees think the company cares. Nearly everything you are told about the job when getting interviewed such as work schedules, shift differential pay, and management support is a lie. The QA system as it is allowed to be at this time is highly toxic and harasses employees instead of helping them improve. If a rule that doesn't make sense or conflicts with policy is disputed, QA department makes up new rules to give themselves new ways to harass employees and will not publish a list of their rules for employees to see, only a vague list of incomplete guidelines that are entirely opinion based and do not explain exactly what rules you should be following. It takes almost 3 months to earn a single shift of PTO. No paid sick leave. Management writes people up for absences even with doctors notes.