Is Vanguard a good company to work for as a Client Service Associate - Flagship?

Client Service Associate - Flagship professionals working at Vanguard have rated their employer with 2.3 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Vanguard employees being 3.7 out of 5 stars. Search open Client Service Associate - Flagship Jobs at Vanguard now and start preparing for your job interview by browsing frequently asked Client Service Associate - Flagship interview questions at Vanguard .

Does Vanguard pay Client Service Associate - Flagship employees well?

Client Service Associate - Flagship professionals rate their compensation and benefits at Vanguard with 4.8 out of 5 stars based on 23 anonymously submitted employee reviews. This is 28.6% better than the company average rating for salary and benefits. Find out more about Client Service Associate - Flagship salaries at Vanguard.

What are the top reviewed jobs at Vanguard?

Client Relationship Associate (340) , Client Service Representative (186) , Financial Advisor (156) , Client Relationship Specialist (141) , Project Manager (96) , Manager (92) , Client Service Associate (84) , Software Engineer (82) , Customer Service Representative (69) , Software Developer (68) , Analyst (65) , Brokerage Associate (63) , Processing Associate (58) , Brokerage Investment Professional (49) , Retirement Specialist (47)

What are the pros of working at Vanguard according to real employee reviews?

"Great benefits and 401k" ((in 1026 reviews)); "I’ve always felt supported by my managers and they’ve all encouraged a good work/life balance." ((in 584 reviews)); "It has a laid back atmosphere and the people that I work with are great." ((in 500 reviews)); "Great culture and ethics" ((in 399 reviews)); "Licenses and training is good" ((in 155 reviews))

What are the cons of working at Vanguard according to real employee reviews?

"Low pay and they cut partnetship to nothing and after 15 years walked me off the property for complaining about a review that was unjust." ((in 578 reviews)); "The only downside is the low salary and it is harder to move up the ladder." ((in 237 reviews)); "Managers have no choice but to drink the koolaid and play along or they are gone." ((in 147 reviews)); "Crew engagement is spiraling out of control and senior leadership seems to be apathetic with understanding why." ((in 84 reviews)); "At times there is a disconnect between upper management and mid to senior level views." ((in 74 reviews))

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Vanguard Client Service Associate - Flagship reviews

2.3

7% would recommend to a friend

(23 total reviews)

Salim Ramji

Not enough data to show CEO approval

7% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Compensation and benefits

4.0

Work/Life balance

3.1

Culture & values

2.3

Career opportunities

2.2

Senior management

Client Service Associate Flagship employees have rated Vanguard with 2.3 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Client Service Associate Flagship professionals have an average working experience there. Vanguard is rated 38% below average by Client Service Associate Flagship professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

23 reviews

2.0

Mar 12, 2021

Under appreciated but valuable

Flagship assigned representative

Recommend

CEO approval

Business Outlook

Pros

Competitive 401k, rigorous personal finance theory

Cons

Getting two degrees over 8 years of post secondary education to get yelled at because an elderly individual can’t figure out the website; quality of service offered and lack of resources provided to employees to do job at high level

5.0

Aug 22, 2018

Lucky to be hired here

Flagship client service specialist

Recommend

CEO approval

Business Outlook

Pros

The company has amazing benefits, competitive salary, and great career mobility. 1) I don’t want to gloat but just keep in mind that they put 10% of your salary in a 401(k) without it affecting your base on a continuous basis. They also match up to 4%! So you take a 4% hit on your salary and in the meantime you are contributing 18% to retirement every year. 2) Generous bonuses every year without the pressure of generating sales. 3) They’ll sponsor you for various examinations 4) $100 a month toward Student Loans 5) You may not get the entry-level job you want immediately but if you put in 1 year of dedicated service, I promise you’ll be in a better position after applying within.

Cons

Salary could be higher, but it’s much better than my old firm. Other than that, maybe a little less training. As someone that came in with credentials it was kind of exhausting, but really not that big of a deal.

Vanguard Response

Thank you for taking the time to provide perspective on your experience at Vanguard. Vanguard believes in offering a competitive and comprehensive benefits offering as a part of our total rewards package. We’ll be sure to share your feedback with our HR team.

1.0

Aug 14, 2018

Flagship representative

Recommend

CEO approval

Business Outlook

Pros

Free parking, air conditioned offices, on site cafeteria, nice co-workers

Cons

Low pay, micro managed by low level managers who were scared to answer any questions, so the answer to everything is "I'll circle back to my peers on that". Absolutely the cheapest company I have ever seen. The "bonus " for extra work, or a client compliment is... a MOVIE TICKET! We have no way of knowing, because there's no transparency, but we believe the executives reward themselves with more than a movie ticket.

Viewing 4 - 6 of 23 Reviews

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Vanguard Client Service Associate - Flagship reviews

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Under appreciated but valuable

Lucky to be hired here

Flagship representative

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