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Vanguard

Engaged Employer

Vanguard Client Service Associate - Flagship reviews

2.3

7% would recommend to a friend

(23 total reviews)

Salim Ramji

Not enough data to show CEO approval

7% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Compensation and benefits

4.0

Work/Life balance

3.1

Culture & values

2.3

Career opportunities

2.2

Senior management

Client Service Associate Flagship employees have rated Vanguard with 2.3 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Client Service Associate Flagship professionals have an average working experience there. Vanguard is rated 38% below average by Client Service Associate Flagship professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

23 reviews
5.0
Apr 19, 2018

Flagship Rep

Flagship representative
Recommend
CEO approval
Business Outlook

Pros

Company salary is well above what many companies are willing to pay for similar roles. They also offer unmatched benefits. 10% of your salary is contributed to a 401k without impacting your current pay, however there is a vesting schedule for the funds. Vanguard also offers extensive training. Another benefit is Vanguards willingness to let you follow your career goals. If you want to take the CFA, they will enable that for you. Lastly, they are one of the few companies that won’t post phony reviews on glassdor, so keep that in mind.

Cons

Stop hiring VADP managers.

4.0
Feb 13, 2018

Great starter role

Flagship client service specialist
Recommend
CEO approval
Business Outlook

Pros

This role allows you to gain first-hand experience in managing client relationships, providing investment guidance to help clients find financial success, and building investment acumen. Another plus is that you get to work for and represent a first-class company. Clients appreciate the Vanguard brand, and you know you don't have to sell the investment philosophy.

Cons

Clearly, in customer relations at such a large company, you are tied to the phones. You have to know this going into the role. The real downside is that there is no breakup in your day-to-day; no side projects, no real opportunity to work on other initiatives.

1.0
May 22, 2017

inexperience VADP managers are destroying the company!

Flagship assigned representative
Recommend
CEO approval
Business Outlook

Pros

Great benefits, leave compensation, tuition assistance $9k per year. 10% of salary contributed to 401k each year but not fully vested until 6 years.

Cons

Middle managers (VADP) are destroying the company. It is every seasoned professionals worst nightmare to have a young ,inexperienced manager with no real "leadership" experience, live out her learning curve at your expense. I am basically teaching (the hard way) my leader to lead and not manage. She has zero people skills and covers up her lack of professionalism by "talking the talk". If this is your fear DO NOT COME TO VANGUARD! Systems and processes are a nightmare for clients. It is remarkable that they stay with us like they do with how severe the errors are.

Viewing 7 - 9 of 23 Reviews
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Glassdoor has 7,012 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.