Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 552 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at Waystar to a friend and 80% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

85% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "Great Leadership and managers." ((in 27 reviews)); "Everyone is nice and management is enthusiastic" ((in 24 reviews)); "Great for entry level sales job, decent base pay, commission structure, ability to work from home, management is great" ((in 18 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 12 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

85% would recommend to a friend

(138 total reviews)

Matt Hawkins

91% approve of CEO

80% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

138 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Feb 15, 2019

Great company culture with bright future and growth opportunities

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Waystar does a great job of being transparent with regards to what is happening within the company. They pay well and offer great incentives and rewards. Not only is it a great place to grow your career but it also has great people. I enjoy coming to work every day. If you are looking to get into healthcare and technology, Waystar is the place to get started and grow your career.

Cons

With any company that has rapid growth comes great opportunities, but also growing pains. That is what makes it so fun and challenging. We are blazing the trail!

Waystar Response

7y

Thank you for being a part of the Waystar team and blazing the trail with us. We will continue to grow and are excited that we have dedicated team members, like yourself with us for the journey.

1.0

Jan 25, 2019

Keep Looking.... Waystar is not a employee friendly environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

2 great companies before the merger. Work from home opportunities for some.

Cons

New Waystar has completely destroyed 2 great companies. Leadership is horrible, nepotism is the blatant. HR is a joke here, truly unprofessional and unethical. Waystar has decided to remove legacy employees by firing them for performance to save on severance packages. compensation is well below market average. No advancement opportunity, Promises made at merger that all would be rewarded for their hard work, but instead legacy employees are systematically fired or left due to dysfunctional environment.

Waystar Response

7y

Thank you for sharing your opinion. Combing two top performing companies provides many opportunities and certainly temporary challenges for us to work through. We work hard every day to incorporate the best of both companies and provide product solutions our clients can benefit from. Waystar strives to be an award-winning company and in doing so, have imparted on a journey to make it happen. Company-wide cultural initiatives are under way to further engage, develop and reward our team members. We wish you the best of luck in your next career opportunity.

1.0

Jan 3, 2019

Great Company Prior to Merger

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture and laid back atmosphere prior to merger. People were promoted based on their hard work and dedication to the company but not since the merger. People are now promoted via nepotism and who they know. The department I was in let people go who had been in the industry for many years and hired replacement who did not know a single thing about the healthcare industry. Leadership puts on a good show for the new hires but does not care one bit about their employees, especially legacy employees. Learned a lot about the industry.

Cons

After the merger there was a lot of vague talk about 'opportunities' for legacy employees that never happened. Leadership does not care about employees, especially lower level ones. Leadership put in place people who do not know what they are doing. They have no prior experience in the industry or even in the department they work in. They are hiring the wrong people to be leaders and it will definitely have a negative effect on the company. Turnover is insanely high. Below market values in all roles. Can double your salary by just leaving. Nepotism - rules only apply to some.

Waystar Response

7y

Thanks for your feedback. It is important for us to hear your experience on what we are doing well and what we need to improve upon. I want you to know that we are driven by our mission, purpose and values and strive to provide a meaningful work experience for everyone. Our recent growth and organizational transformation were in service of our clients needs. Part of our strategic transformation includes a more performance focused culture. We understand that change can be difficult and do appreciate your perspective. I take your comments seriously and should you want to talk to me directly, please reach out at peopleoperations@waystar.com. Susan Staples, SVP of People Operations

Viewing 130 - 132 of 138 Reviews

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Great company culture with bright future and growth opportunities

Keep Looking.... Waystar is not a employee friendly environment

Great Company Prior to Merger

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