Waystar reviews

4.2

84% would recommend to a friend

(138 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Reviews by job title

138 reviews

Reviews about "Compensation"

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2.0
Oct 29, 2018

Decent for Entry Levels, but don’t look to move up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pretty laid back atmosphere. It was better before the merger though. Before the acquisition it was a group of team players who went the extra mile in hopes of doing the right thing and moving up. Good place to start a career. Learned a lot about the industry. Learned a lot about not being taken seriously.

Cons

Lots of carrot dangling to people who were there for a long time. Vague references to opportunities that never happen. Turn over is crazy. Wayyyyy below market value in nearly all roles you move into. You can nearly double your base salary by leaving after you gain a little experience. There is a some definite nepotism here, and it’s blatant. Rules will apply to some, but not to others. This company is owned by Bain now, and they care about one thing, making it scale to sell to recoup the investment and doing it fast.

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Waystar Response
7y
Thanks for the feedback and your service. Our team members have everything to do with our success and we thank you for that. We know that as we continue to grow and capture a larger share of the market and as we transform our culture, it requires us to evolve. We appreciate you sharing your perspective and we will always continue to find ways to improve, so that we exceed the expectations of our team members and our clients. We’ll never stop working to make this the best place to work, for everyone. Thanks again for your feedback. Susan Staples, SVP of People Operations
1.0
Oct 16, 2018

Don't be fooled, this is a Zirmed company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not a lot of pros working here - especially if you're not based in the Louisville office. Breakfast on Fridays in the Atlanta office. Just hope it's not Bojangles.

Cons

- Many things internally are still branded as Zirmed, including your paycheck. - There is favoritism shown towards legacy Zirmed employees. For example, more sales territory given to Zirmed based employees, only Zirmed people are allowed to talk in the general channel of slack - Lots of cut corners, including forcing employees to sign off on a 2015 Zirmed employee handbook - Forced culture - Bad HR. Issues brought to their attention are swept under the rug or conveniently forgotten about. - Inept management - especially in Sales Intelligence and Marketing. - Payroll is either swamped or does not care for their peers. Reimbursements are routinely late. Took nearly 2 months for a small approved reimbursement to get paid out for Navicure employees (Zirmed based were approved immediately). Any bonus or salary corrections are promised, but never delivered. - Career opportunities are vastly limited unless you're based out of the Louisville office. - Compensation and benefits used to be ok. Now you have a health insurance that is not accepted by many high end doctors, bonuses are a joke, 401k matching is nothing to get excited about. - No work/life balance - especially if you're an administrator of any platform. Expect to work overtime and all weekend with nothing to show for it than a high-five. - Senior management is more worried about pleasing Bain than understanding the actual processes that happen day to day and figuring out how to make those work within a reasonable timeline. - Most employees are $20k to $30k under market - Management more worried about "having fun" and rewarding the HR department rather than getting decisions made so employees can meet stressful deadlines. - IT department still grossly separated between "Zirmed" processes and "Navicure" processes - meaning you can't get help with malfunctioning programs/hardware unless it comes from your respective team. Good luck if your team is sick or on PTO.

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Waystar Response
7y
Thank you for taking the time to share your thoughts. I am disappointed to hear that your felt your experience wasn’t very positive. We are driven by our mission, purpose and values and strive to provide a meaningful work experience for everyone. I will certainly review your thoughts with the leadership team. Should you want to talk to me directly, please reach out at peopleoperations@waystar.com. We wish you the very best in your next career opportunity. Take care, Susan Staples
3.0
Jul 28, 2018

Overall good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great environment and good culture, work from home days, relaxed schedule

Cons

Benefits aren't super great and the salaries are kinda low

avatar
Waystar Response
7y
Thank you for recommending Waystar as a great place to work! As you know, we were careful in crafting our Purpose, Mission and Values to create a culture that enables us to focus on simplifying and unifying the revenue cycle for our clients. Our performance culture is highlighted in our Town Halls when we celebrate top performers and value award winners. On the other hand, if you have suggestions on benefit enhancements, please share your ideas directly with a member of the People Operations team, your leader or me. As always, thank you for taking the time to share your thoughts. All my best - Susan
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