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Whatfix

Engaged Employer

Whatfix Associate Director, Customer Success reviews

3.0

53% would recommend to a friend

(35 total reviews)
avatar

Khadim Batti

66% approve of CEO

34% positive business outlook

Ratings by category

3.3

Compensation and benefits

3.1

Career opportunities

2.9

Diversity & inclusion

2.9

Work/Life balance

2.9

Senior management

2.7

Culture & values

Associate Director, Customer Success employees have rated Whatfix with 3.0 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Associate Director, Customer Success professionals have an average working experience there. Whatfix is rated 22% below average by Associate Director, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

35 reviews
4.0
May 21, 2025

Great place to work

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Competitive pay Travel opportunities Good learning

Cons

Complete work from office set up

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Whatfix Response
1y
Thank you for sharing your feedback. We’re happy to hear that you found value in the learning opportunities, competitive compensation, and the opportunity to travel. While we follow an in-office first approach to encourage collaboration and alignment, we also offer two work-from-home days each month to provide some flexibility. We continue to evaluate our practices to ensure they balance business goals with employee well-being. Appreciate your input and thank you for being a part of Whatfix. Wishing you continued success ahead.
5.0
Apr 10, 2025

Amazing experience, lots of learning and great managers

Senior customer success manager
Recommend
CEO approval
Business Outlook

Pros

- Great managers - Great Career Growth - Work life balance is great, you are not expected to work beyond your work hours. Even in a customer success role, the managers are great at letting you know that you can set boundaries with customers and will back you up for the same -Great pay -The CSMs are also given incentives for multiple activities-renewals, advocacy which further drives the morale -CSMs get to travel internationally to meet the customers Overall the people are genuinely nice and understanding

Cons

-Work from home is provided only twice a month, if that's important to you. That is all

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Whatfix Response
1y
Thank you for sharing your feedback! We’re thrilled to hear about your positive experience at Whatfix—from the support from managers and career growth opportunities to the work-life balance and recognition through incentives. It’s especially encouraging to know that our approach to empowering CSMs is making a real difference. We acknowledge your feedback regarding work-from-home flexibility. While we currently follow an in-office first approach to foster collaboration and efficiency, we continue to explore ways to support flexibility wherever possible. Thank you for being a valued part of Whatfix’s journey. Wishing you the very best in your future endeavors.
2.0
Feb 28, 2025

Amazing product but compromised and helpless leadership

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

1. Product is unique and its a potential market to conquer 2. The role of a CSM is on top in the industry. The deliverables here are like a standard for other companies to follow. As a CSM the learning graph is always growing and the accountability of the accounts we own is something which lets us dive and deliver the best to customers. 3. Good folks to work with, colleagues are supportive and always dedicated to work as a team

Cons

1. Leadership : If leadership was transparent and believed in their employees then Whatfix would have had one of the best CSMs in the industry. Even after multiple escalations, incidents, clear visibility of failed Team leada and managers, no actions were taken instead CSMs were made to leave. These Team Leads and Managers burnt Whatfix budget in unecessary travels to US every 6 months and took ungranted work from home with silly reasons while rest of the employees struggled to get one day of work from home. No one took any concerns of employees seriously, on floor dirty relationships, dirty politics, dirty behavior at team parties. People opened up with other leaders but noting helped. Long story short - Confused compromised higher leadership spoiling the life of actual hard working folks. Even the HR dont have a word or can take a decision by themself even with all the proofs that can prove the situation wrong. HR is compromised too and they listen to the decision of influencer than taking a call considering the performance of the employee.

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Whatfix Response
1y
We appreciate your feedback We’re glad to hear that you recognize the strength of our product, the impact of the CSM role, and the dedication of your colleagues. Enabling our teams to deliver value to customers remains a key focus for us. We acknowledge your concerns regarding leadership transparency and decision-making. While we continuously strive to create an environment of open communication, trust, and fairness, we recognize that there is always room for improvement. Recent changes within the CSM leadership are aimed at strengthening the function, and we remain committed to building a culture where employees feel heard, valued, and supported. Your insights are important to us, and we appreciate your time at Whatfix. Wishing you the best in your future endeavors.
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Glassdoor has 764 Whatfix reviews submitted anonymously by Whatfix employees. Read employee reviews and ratings on Glassdoor to decide if Whatfix is right for you.