Whatfix Associate Director, Customer Success reviews

3.0

53% would recommend to a friend

(35 total reviews)
avatar

Khadim Batti

66% approve of CEO

34% positive business outlook

Associate Director, Customer Success employees have rated Whatfix with 3.0 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Associate Director, Customer Success professionals have an average working experience there. Whatfix is rated 22% below average by Associate Director, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

35 reviews
3.0
Jul 19, 2023
Recommend
CEO approval
Business Outlook

Pros

good environment and learning exposure

Cons

no work from home given

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Whatfix Response
2y
Thank you for sharing your feedback about your experience at Whatfix. We're delighted to hear that you appreciate the positive work environment and the opportunities for learning and growth that we offer to our employees. Regarding your concern about work from home, we understand the importance of flexibility in today's work landscape. While we may have specific policies and guidelines in place, we continuously evaluate and adapt to evolving needs and circumstances. We encourage you to discuss your specific situation with your manager or our HR team to explore potential solutions. We believe in the Office First culture of In-office work as it fosters collaboration, spontaneous interactions, mentorship, and a stronger sense of team cohesion, promoting innovation and productivity. Your input is invaluable to us as we strive to create an environment that aligns with our employees' expectations and needs. We appreciate your dedication as a Customer Success Manager and your commitment to contributing to our success. Your feedback will be considered as we aim to make Whatfix an even better place to work. Thank you for being a part of our team.
5.0
Jun 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots of learning opportunities and growth

Cons

Strict timelines and all 5 day work from office

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Whatfix Response
3y
It's a pleasure to see that you're able to benefit from the extensive L&D efforts of Whatfix. We hope you continue to grow and learn during your journey with us.
2.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Good food Good team outing

Cons

No flexible WFHs. Very hard to get them. The hike's not good. Micromanagement They say we have 'No hierarchy' system- Its a lie Employees are not appreciated often No work-life balance

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Whatfix Response
3y
Thank you for taking out time and sharing your feedback on Glassdoor. We would like to share a few aspects with you: We are in a constant endeavor to better ourselves year after year to grow as an organization and team. Changes are sometimes inevitable since they are all part of the process of growing and can be hard to get adjusted to. Your managers, leaders & HRBP are always there to support you through such changes and you can always reach out to any of them. While we are an office-first organization, we do recognize and understand that everyone will have some personal exigencies and do accommodate them as an organization. All our managers are sensitized towards this. Please feel free to reach out to us & we will be happy to hear from you & work on a solution together.
Viewing 22 - 24 of 35 Reviews

Glassdoor has 764 Whatfix reviews submitted anonymously by Whatfix employees. Read employee reviews and ratings on Glassdoor to decide if Whatfix is right for you.