Is Whatfix a good company to work for as a Associate Director, Customer Success?

Associate Director, Customer Success professionals working at Whatfix have rated their employer with 3.0 out of 5 stars in 35 Glassdoor reviews. This is a lower than average score with the overall rating of Whatfix employees being 3.4 out of 5 stars. Search open Associate Director, Customer Success Jobs at Whatfix now and start preparing for your job interview by browsing frequently asked Associate Director, Customer Success interview questions at Whatfix .

Does Whatfix pay Associate Director, Customer Success employees well?

Associate Director, Customer Success professionals rate their compensation and benefits at Whatfix with 3.3 out of 5 stars based on 35 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Associate Director, Customer Success salaries at Whatfix.

What are the top reviewed jobs at Whatfix?

Solutions Engineer (56) , Business Development Representative (BDR) (33) , Software Engineer (24) , Digital Adoption Specialist (21) , Customer Success Manager (20) , Account Executive (19) , BDR (12) , Customer Success Manager (CSM) (11) , Software Development Engineer (SDE) (11) , Account Manager (8) , Sales (8) , Software Development Engineer (8) , Technical Support Engineer (8) , Business Development (7) , Enterprise Account Executive (7)

What are the pros of working at Whatfix according to real employee reviews?

"Seniors are very helpful and good work culture" ((in 63 reviews)); "Good Pay and WLB is also nice" ((in 35 reviews)); "Good leadership and great product ." ((in 33 reviews)); "Good work life balance in company" ((in 31 reviews)); "Good salary but that's it" ((in 27 reviews))

What are the cons of working at Whatfix according to real employee reviews?

"Bad bad bad management on the BD floor, they show no signs of support and are extremely unqualified." ((in 36 reviews)); "no work from home given" ((in 16 reviews)); "Middle management is not good" ((in 6 reviews)); "Too much office politics and problems" ((in 5 reviews))

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Whatfix

Whatfix Associate Director, Customer Success reviews

3.0

53% would recommend to a friend

(35 total reviews)

Khadim Batti

66% approve of CEO

34% positive business outlook

Ratings by category

3.3

Compensation and benefits

3.1

Career opportunities

2.9

Diversity & inclusion

2.9

Work/Life balance

2.9

Senior management

2.7

Culture & values

Associate Director, Customer Success employees have rated Whatfix with 3.0 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Associate Director, Customer Success professionals have an average working experience there. Whatfix is rated 22% below average by Associate Director, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

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Reviews by job title

35 reviews

5.0

Mar 1, 2023

Good pay on average market levels

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good salary and decent YoY increments

Cons

Sometimes pushed to higher ratio of fixed : variable components, whereas all employees prefer to have higher weightage on the fixed component alone

Whatfix Response

We definitely pay for the right combination of skills, knowledge, and attitude. We believe that each employee is a part owner of the impact we create at Whatfix and parts of the consequences of our engagement with the customers shall be directly linked to the employee's incentives to ensure we all have our skin in the game and get equally rewarded when we grow together.

5.0

Oct 25, 2022

One of the best places to work

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Employee friendly culture, always keeps you in the loop during company decision making, transparency

Cons

Nothing I can think of

Whatfix Response

Thanks for sharing your feedback.

4.0

Jul 12, 2022

Good Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance Good Management Good Portfolio of Customers Good Product

Cons

No goodies or appreciation items given to employees, only thing they have is criteria based goodies. All the employees should be appreciated at least once a year. No activities for employees in the location where I work in(Gurgaon)

Whatfix Response

Thanks for the balanced & constructive feedback. We have started introducing a lot of employee engagement, and R&R initiatives to allow for appreciating employees for their contribution and also ensure they feel engaged throughout their journey with Whatfix. Would love to connect in person and explore ways to further improve on it.

Viewing 25 - 27 of 35 Reviews

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Whatfix Associate Director, Customer Success reviews

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Good pay on average market levels

One of the best places to work

Good Company

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