Pros
100% remote, equipment provided (+ business Amazon shop where you can order stuff and it’s paid for), good health insurance options and other benefits, employee stock options, work is easy albeit repetitive, lots of freedom.
Cons
Any job at any company is gonna have its downsides. Being a customer service rep is pretty inherently bleh. I’d say a big con is that most of the supervisors really have no idea what they’re doing or talking about. There are a few who are good, but most of them are honestly useless. I’ve had multiple different supervisors since starting. One was fine, one was excellent, and one was really bad (absent, unresponsive, not a strong advocate for the team). Pay is fine, not good but not bad either. Of course we’d all love more money. The other big con for me is that most of the other agents are bad at the job or highly unrealistic about it. Reading the other reviews on here from agents cracks me up because they’re complaining about having to do chat. Like yeah…….we’re CX agents what else would we be doing? Also having metrics is, again, a really obvious part of being an agent. Just do what you’re here to do and keep moving. The same people complaining here surely are the same people who are always rudely complaining in public slack channels and basically attacking members of leadership, then getting upset when they don’t get opportunities for growth. That kind of hostility and lack of professionalism is really bad for morale.
