Backbase reviews

3.1

46% would recommend to a friend

(639 total reviews)
avatar

Jouk Pleiter

52% approve of CEO

39% positive business outlook

Backbase has an employee rating of 3.1 out of 5 stars, based on 639 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Backbase employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

639 reviews
2.0
Sep 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Team members are extremely helpful (with few exceptions), fun to work with, and acknowledge the challenges. Super helpful and understanding manager. They are concerned for your wellbeing. Winter and summer events/parties

Cons

Missing documentation - This makes it extremely difficult for newcomers to navigate through the project. Documents and information is scattered all over - Slack, emails, confluence, backlog and it's near impossible to find what you are looking for Missing meeting/call etiquette - Double/triple booking is the norm, meetings going over by 30 to 100% over the scheduled time is another norm, and some participants come to a meeting towards the end and keep dragging the meeting forever, normal to ignore the time check and keep going on and on (read 'there are bullies you have to deal). It's normal to spend 75%-80% of your time on meetings if you are a Solution Architect, BA, PM Revolving door - Very high attrition rate. Members are leaving because of extreme burned out, and stress. New joiners don't get enough time to settle into a project. Not a great work-life balance The Most frequent words you will hear are - Stressed, Chaotic, Missing documentation, lots of meetings, cult culture (goes to an extreme level of self-promotion) While many companies disable "Reply to all" by default, here it is the most commonly used feature and it's annoying. The core team (BA, SA, PM) has to manage the client relationship. Senior management doesn't do the client relationship job, resulting in bad client relationships since the core team doesn't necessarily have the required client management experience. Sr. Management should be more involved in client management/escalation management. Disclaimer - This feedback is based on the project and people I work with and may or may not be reflective of the organization as a whole. Most of these are common in corporate America and the purpose of this review is to level-set the expectation before newcomers. I was very excited to start my journey here, but now feel disappointed with the experience so far. I hope this changes with the next project/assignment.

1.0
Jun 24, 2023
Recommend
CEO approval
Business Outlook

Pros

There are some very nice and smart people who work there. They are trying their best but the negatives overwhelm that.

Cons

The product is no where near being able to be used in the US. Customers are stuck forever in implementations. There is constant turnover. They hire people only to eliminate their positions months later. There is a a complete lack of understanding of the product’s place in the market. There are several competitors who have more robust products at much lower price points.

4.0
Jan 20, 2022

Young company, growing pains

Recommend
CEO approval
Business Outlook

Pros

-Rapidly growing fintech company. They are making a LOT of money. Hiring dozens of people some months. -Salary is on the higher end. -International company with good remote work capability. -They do a fairly good job of dealing with time zones. (occasional 7am & 6om meetings) -If you're a developer, you'll like this company. Every problem is solved with custom code. -New push for delivering "off the shelf" software & SaaS, but sadly it doesn't fully exist yet. If they can deliver, they'll make a ton of money,

Cons

-Onboarding includes asking new hires to post reviews here. Beware. -Sales staff keep selling things that don't exist. -Company has disproportionate numbers of Gen-Z. Energetic people with limited experience. 2 year anniversaries are a company-wide celebration. -Alcohol is a disturbingly common theme. All company events have drinking, official HR training mentions drinking beer in the office on Fridays as normal. Never seen anything like it. -Extreme levels of company self promotion (we're awesome!). Reminiscent of WeWork. -Cheap on the tools. Google Meet, Google Docs, G-Mail. Tons of free software for essential company services. -Company still thinks like a tiny startup. Email "reply all" with hundreds of recipients is encouraged.

Viewing 10 - 12 of 639 Reviews

Glassdoor has 817 Backbase reviews submitted anonymously by Backbase employees. Read employee reviews and ratings on Glassdoor to decide if Backbase is right for you.