Build.com reviews

Where to begin.... first, i worked here for over 5 years, and i put my all into this company, loved the culture and the company, but they are very obviously a new company with growing pains that they don't know how to resolve. The executives don't always know what they are doing, and it's not a good place if you are looking for a career to work long term. They care very much about how the outside world sees them, and pretend they are great and love their employees, but they want sheep to do what they say, not thinkers and innovators, and I am annoyed to see that a few of these more recent reviews are very obviously from them not from true employees or ex employees, just trying to keep their ratings up, if you exclude the obviously fake reviews, all recent reviews of build are bad for good reason. Nepitism is aweful here, anyone there can see it, but nobody can do anything to stop it, all these close, long time friends get promoted and can do no wrong. If you hang with this "in group" you are set, yet many of them are not qualified to manage and are far from the best for the job. In the meantime others get fired for simply disagreeing or demoted when one opinion or idea doesn't pan out, there is no room for learning here, they want you to succeed or leave. II have seen a few people get passed up for promotion even though they were obviously the best for the job, while a close friend of the "in group" gets it instead. When I first started they talked about how they wanted to setup the pay so that everyone in the call center can make a good wage for the area if they work hard, etc. The CEO himself said that, yet very few make that good amount, and anytime someone starts hitting those numbers they adjust the plans so it is harder and harder to maintain that number. Turnover is high in the call center, which is normal, but attitude of management in the call center and turnover in the whole company is ridiculous. Overall planning in the company is poor, they hire too many just to fire too many later then hire too many when they need more people, it's like they've never planned anything in their life and they are just winging it sometimes. Worst of all, you cannot help improve the company with real meaningful ideas, they have a very "my way or the highway" attitude (as if they can do no wrong), and if you do not get along with your manager, that's tough, HR will not help you, and any criticism, even polite and constructive criticism is often met with termination, I have seen countless people demoted or fired because they dont agree with the CEO or they call them out on bad ideas or have better ideas that he disagrees with.

It is all about whom you know not skills. If you are best bros with one of the supervisors, or perhaps if you are a good looking blonde, you are likely to get promoted at build.com. Most of the executives are not even qualified to be there, but they happened to be in the right place at the right time and know the right people. It is a high stress job, if you are on the phones, it is very difficult just to get away to go to the bathroom. I took a break once and a 3rd level manager asked me to go back on the phones because it was busy, even though I had just started my break. The training on the products is not very extensive, especially now. So as a customer, odds are you will get someone on the phone that knows little to nothing about home improvement products. However, there are some senior reps that know a little more than the average. But there are no perks for being a knowledgeable rep. You are actually punished for being a knowledgeable rep because you take longer on the phone, since you care and want things to be done properly. So your sales may be lower. So just take a butt load of calls and sell, even if the product is wrong. The turnover is high; most reps have been there less than 6months. The reviews that are positive are probably older than 2 years, when the company wasn't heading down the dark corporate rabbit hole, or they are from someone that has been there less than a year. Build cares more about what the outside world thinks of their image, rather than being a good company and caring for their employees. They care about butts in seats making money, and they don't care how. In my time there, I heard many reps lie to customers just to make a buck. Several years ago this was not the case. Even when dishonesty was reported, nothing was done; only the growing bottom line was encouraged. Basically, make money kids we don't care what you say. Forget trying to get promoted out of the call center too. It is forbidden....unless you have bros in other departments or the boss wants to sleep with you. There are a few good people there, but they leave week by week. Anyone that says it is a good place to work has probably never had a real job before, which is highly likely because most of the sales staff is under the age of 25 and probably a college drop out. Some of the IT and web staff is very talented, yet underpaid. Hell most everyone there is underpaid. Let's not forget that some of the staff is expected to take calls, when that isn't even their job and they've never been trained in that area. The company should really just hire more sales reps......Oh wait they do, but they are constantly quitting or getting fired because they have their own mind, don’t hit goal one month or leave on their own accord after they realize how shady it is there. They should just put more time into training and actually care about their employees, and then maybe they wouldn't leave all the time. They don't see the big picture, they see the NOW picture. Money right now, don't care how.