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      Build.com

      Part of Ferguson

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      Build.com reviews

      3.9

      78% would recommend to a friend

      (310 total reviews)

      Nicole Creech

      52% approve of CEO

      69% positive business outlook

      Ratings by category

      4.0

      Culture & values

      3.9

      Diversity & inclusion

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Compensation and benefits

      3.6

      Senior management

      Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      310 reviews
      1.0
      Nov 24, 2014

      Dammit Jim, I'm a Tech, Not a Salesman!

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      It would be much better if I were allowed to actually do the job I was hired for...

      Cons

      Tossed into the sales call queue with only a quick hour of training, are you serious? It's not like I don't have my own work to do or anything. What a waste. Want to keep wait times down? Hire more sales reps. Don't pull employees from the jobs you still expect them to complete to answer phones. This is supposed to be temporary, but it's been going on for months. I'm not paid enough to deal with this. There's a lot of other stuff that's been frustrating about working here lately, but this is the icing on the corporate cake. I'm looking for a new job, hopefully something where I actually wind up doing what I'm hired for.

      avatar
      Build.com Response
      11y
      The last few surges of growth have been very frustrating and stressful. Not only to employees, but to customers as well. We've been met with a wall of calls and we've resorted to some drastic measures to ensure that we continue to serve our customers with the same level of service we would expect if we were buying our home improvement products from someone else. It can not be denied that we've asked other departments outside of sales to step up and help handle customers to prevent atrocious hold times. Some have risen to the challenge valiantly, others haven't been so happy with the request. I'm sorry that we didn't provide you with adequate training, that was most likely an oversight or something that was lost in translation. It sounds like you are miserable here, and for that I am sorry. I strive to make Build.com one of the best places to work in Chico. Despite your dissatisfaction, we wish you luck in your future exploits!
      1.0
      Nov 14, 2014

      All Fluff, No Substance (or Respect)

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A fun atmosphere, for the most part. They provide free food and coffee, as well as perks for meeting goals (though those are vanishing at a rapid rate). Provided you fit into their narrowly defined 'culture', there's great opportunity to advance.

      Cons

      I've worked here for a long time, and I used to adore it. It was fun, I enjoyed my coworkers, and felt I could trust my managers to have my back and see to my needs. The past couple of years have seen a drastic shift, and not in a good direction. I personally have been the victim of bait and switch for job positions, promised raises and compensation that were never supplied (they didn't inform me of this, either, I found out that I was getting a much smaller raise than they told me when I got my next paycheck), expected to do work above my pay grade with no compensation, and both micromanaged and treated in a hands-off manner by managers. Getting a raise here is like pulling teeth. The pay isn't great to begin with, and HR doesn't seem to believe in cost of living adjustments. Build.com is very clique-ish. If you know the right people, and are in the right circles, you can do no wrong. There is a group of long term employees us peons refer to as 'the untouchables'; friends of the CEO and executives that are protected, have every mistake covered for, are given a new position instead of a pink slip when they preform poorly. Trying to do something about one of these people (mostly management) can get you in trouble...I know of a few people who voiced complaints and were promptly fired. For a company who has 'Own It' as one of their values, they sure do like to shift the blame. All in all, the management here is entitled, unprofessional, and will take advantage of their employees at every opportunity. Nepotism is rampant, accountability is a joke, and don't be surprised if you're expected to sacrifice a pay raise for the sake of the awesome 'Build.com culture'.

      avatar
      Build.com Response
      11y
      Thank you for the compliments in regards to having a fun culture. In regards to the other challenges you've been experiencing, I apologize and would like to address them. First, things have changed ALOT in 5 years. We're about 4x the size, and with size comes additional complexity. It looks like you don't feel as if you were adequately served as an employee through this process. To address your concerns: 1. I'm sorry about your challenge with your direct management. One of the challenges we've had with growth has been a lot of management turnover. Since we like to promote from within, many of our managers are inexperienced so I can't refute or confirm some of your complaints but I'm sorry your experience wasn't positive recently. 2. Yes, getting cost of living raises are tough here. We're big on career progression and moving very fast. For those that remain in the same position over time, we know we need to work on being more proactive at rewarding individual contributors. 3. I'm sorry that your attempts at getting ahead here were not successful. We have a really observable track record of advancement from within. Some of which are people I don't personally spend much time with outside of work. I'm sorry your perspective is otherwise. 4. Part of having a fun and informal culture can often be seen by others who appreciate a more professional culture as a unprofessional. I'm sorry your experiences with management here have came off as unprofessional. While I don't agree with all of it, I appreciate your candor, and we'll continue to work on hearing more about what we're doing wrong and how we can do a better job.
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      Glassdoor has 315 Build.com reviews submitted anonymously by Build.com employees. Read employee reviews and ratings on Glassdoor to decide if Build.com is right for you.