Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 24 reviews)); "Good pay.Better people to work with" ((in 23 reviews)); "Build.com has a great culture." ((in 17 reviews)); "Good benefits" ((in 15 reviews)); "Lots of free food and stuff" ((in 11 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 11 reviews)); "Multiple times different managers had given entirely different direction and rule set." ((in 7 reviews)); "Not a lot of additional training." ((in 7 reviews)); "It doesnt feel like upper management cares about its employees." ((in 7 reviews)); "Lack of transparency and communication" ((in 6 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

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Build.com

Part of Ferguson

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

4.0

May 24, 2013

Silicon Valley in the North Sacramento Valley

Product data specialist

Recommend

CEO approval

Business Outlook

Pros

If you want the experience or environment of working in a Bay Area-style tech company, one without the risk of failure you get with startup companies, Build.com is a perfect fit. Signs such as "Work Hard Play Hard", "No Good Comes From Hitting 'Reply-All'" and "If It's Really Funny, It's Probably Harassment" adorn the walls. The dress and the atmosphere are casual, the culture is young and dynamic, and the default expectation is growth.

Cons

Compensation is not what it would be in a larger city, though cost of living for Chico is commensurately lower as well. Rapid change can sometimes outpace the ability of the company to keep up with it. The first couple times the CEO walks by swearing and threatening to fire people can be unnerving.

4.0

Dec 5, 2012

Best place to work in Chico

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Build.com is an aberration to the Chico area. The only business providing livable wages and career opportunities to college graduates on a large scale. The majority of employees are young, and most have drive and dedication to their jobs, which is the primary reason Build is able to grow quickly and maintain a high approval rate among customers.

Cons

If you're in a management position, you will probably be here for life. Many deserve the positions they've earned, but some have become complacent and lack the qualities of a good manager. One of the drawbacks to hiring most of your employees from one area would be the lack of exceptional talent you can bring in from larger markets.

3.0

Nov 26, 2012

Middle of the road employer.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Growing company making lots of money, fast moving with a lot of variety. Not afraid to try to things or go in new directions. Getting better at seeing the value of customer retention.

Cons

Inexperienced management that doesn't seem to care about the line-workers. High turnover rate with small group of "untouchables". Employees "encouraged" to write good reviews of the company in an effort to attract new talent.

Viewing 283 - 285 of 310 Reviews

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