City & Guilds reviews

2.9

41% would recommend to a friend

(224 total reviews)
avatar

Kirstie Donnelly

39% approve of CEO

29% positive business outlook

City & Guilds has an employee rating of 2.9 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have an average working experience there. The City & Guilds employee rating is 22% below average for employers within the Education industry (3.7 stars).

Reviews by job title

224 reviews
1.0
Jun 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The people are the organisation's greatest asset: passionate about skills and education, driven by social purpose, and (mostly) commercially aware. Most joined because they wanted to make a difference to people's lives, and the knowledge that you are doing that day to day is the best single reason to work there. Unfortunately these values increasingly clash with those of the senior management. The brand is also generally a positive one, although the sector is increasingly aware of the trouble the organisation is in.

Cons

Dreadful current senior management team. Lack of strategic direction, lack of understanding of the business, increasing disregard for the charitable and social purpose of the organisation, very poor communications, short attention span (big initiatives are touted around for a couple of years, then forgotten), obsession with money without any real commercial nous, disrespect for experienced junior to mid-level staff that borders on contempt, management by cliques and favourites, a hollowing out of any kind of expertise that could position City & Guilds as a serious partner for skills development organisations and funders...I could go on. Morale has been floundering for years and is now frankly dire. The best people have either left or are clinging on in the hope that a change in leadership will happen and the organisation can somehow be turned around.

1.0
May 13, 2014

Career suicide

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Flexible working hours in general * Union support

Cons

My experience was of: * Poor training and development opportunities * Lack of communication from leadership - staff never seemed to be consulted on strategy or business priorities. The 'Employee Forum' was a glorified internal communications channel, rather than a genuine two-way exchange of dialogue between staff and senior leaders. *Frequent uncertainty and instability with the threat of restructuring on the horizon. * Toxic relationship between Management and the Union * Lack of support or guidance from HR department. * Disregard for the charitable purpose and mission of the organisation. * Promotions and new jobs created for 'favourites'. * Tired and ugly office and equipment

1.0
Nov 14, 2013

Horrible and damaging experience (Review is for Operation department only)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits to compensate low pay like private insurance, discount stores, bike scheme etc. Work life balance is ok but not allowed to work from home. Good work colleagues.

Cons

Very "old school" company, resistant to change. Manager are promoted due to length of service and not due to any skills or performance - leading to pure incompetencies and bad team management. Some of them are literly bullies, driven by number and trying to make SMT happy without caring about their team and employees. Lots of tight deadline, no support,blame culture, overload of work, no appraisal or appreciate which is very damaging to the confidence and mental health of the employees.

Viewing 7 - 9 of 224 Reviews

Glassdoor has 247 City & Guilds reviews submitted anonymously by City & Guilds employees. Read employee reviews and ratings on Glassdoor to decide if City & Guilds is right for you.