Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Upbeat and friendly coworkers Quality training

Cons

I can’t tell you how poor the pay was for a sales job. You spend most of your time lost in admin/operations and not truly selling. They hype up the job in interviews then you face reality after training.

1.0
Jul 29, 2019
Recommend
CEO approval
Business Outlook

Pros

- benefits are amazing - if you can do your job and not get involved in politics, it's a very low stress environment

Cons

- management is either programmed to get rid of veterans, or plain just don't care. - the company repeatedly asks everyone for honest feedback, but it's my experience that if you decide to give honest feedback that goes against the "kool aid", you end up being grilled by managers and team managers who ask you why you're being "negative" instead of actually taking the criticism and changing. there is literally NO incentive to be honest in the multitude of surveys that they throw out. everyone I know now just clicks through so they don't get pulled off the floor for a brow beating. - the majority of middle to upper management have literally no real life sales experience, yet are now in charge of changing the company into a sales organization. kind of like asking a mechanic to perform heart surgery, there's just a lot of nuances of sales that people without the experience won't be able to grasp. - logic and reasoning are secondary. instead, direction comes from whatever flavor of the month guru written management book is being cycled through middle management. - it's obvious to anyone with business sense that the company is priming to sell. senior management will be making an exit soon and all sense of the Custom Ink we all grew to love will end up going away completely once Wal Mart or whoever purchases them.

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Custom Ink Response
6y
Hi. As co-founder and CEO I wanted to share my thoughts on some of the issues raised... The company has always been a work in progress -- navigating growth and change -- and I can assure you that the rest of the leadership team and I really strive to look out for the broader team along the way and course-correct when we realize missteps. In particular, we invest a lot in developing leaders at all levels so they can help the broader team thrive. I can’t dispute anyone’s individual experience and feel bad the reviewer had a bad one, but I also see many others increasing their skills, earnings, and overall job satisfaction as the company progresses. That’s the picture painted by not just our internal surveys (which I realize the reviewer doubts), but also anonymous 3rd party surveys and healthy team retention rates. Regarding the speculation about priming for a sale or public exit, I’m not sure where that’s coming from. I’d note that we just recapitalized this past spring with growth-minded private equity investors who bought into what we’re all about and our vision for the future, and we had a lot of internal and external communication around that investment. To the reviewer, I really am sorry you had a bad experience. Being a great workplace is extremely important to me — not just for business success but for its own sake as a natural extension of the company’s values. Candidly, rating it a 1 out of 5, implying we’re about as bad as a workplace can be, seems unreasonable to me, but I believe your criticisms are sincere. If you’d be willing to reach out to me or Darcy, our head of Team Development, for a more in depth conversation, we’d welcome it, and perhaps we’d figure out some improvements as a result. (That invitation of course applies to any Inkers reading this who don’t feel heard through normal channels.) - Marc Katz, co-founder and CEO
3.0
Mar 30, 2017

Meh

Recommend
CEO approval
Business Outlook

Pros

Some of the best coworkers you can find and a beautiful office. Great benefits but little to no guidance on leveraging them.

Cons

CustomInk thinks it is better than it is. Fast growth, a reputation for room to move up without the actual positions to move up, and deceptive overtime policies at time of hire are all concerns. Overtime across all operations rolls is excessive due to fluctuating business, and it feels as though they would rather burn out employees and pay new entry salaries than hire the proper numbers to keep up with busy season and retain solid employees. Many have left the company for similar positions elsewhere and receive much more appropriate compensation. It also feels as though all planning is rushed from a high level managerial standpoint and everyone in a direct supervisor role is fighting just to keep up rather then being given an appropriate workload to plan in advance and foster a better work environment.

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Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.