Pros
Job is very easy, they give you a call center script, a website that has answers to most customer issues and a good way to word that to customers. Ability to change shift. Currently remote due to Covid. If Bilingual, they give you a script in your language as well and if you ask they can give you verbiage in the language for most cx issues.
Cons
Repetitive, Cx can be very ignorant and irate but that's customer service in general. My supervisor messaged me personally to apply for the Team Lead Position (Customer Service Rep IV) and I did even though I wasn't going to and no one ever got back to me and I found out they hired someone externally who was only an English speaker who they still have to train for the position. They ended up just making me employee of the month and giving me gift cards as a consolation prize.