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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews

3.1

48% would recommend to a friend

(756 total reviews)
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Tim Wentworth

58% approve of CEO

32% positive business outlook

Reviews by job title

756 reviews

Reviews about "Management"

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1.0
Jul 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits are good and depending on your position you can work from home

Cons

WORK LIFE BALANCE! I spent more time working than being with my family, even after hours the expectation was to be available for clients. I was working 70+ hours a week when I left and that was not good enough for management. ESI was a great place to work until they bought Medco- all downhill from there. Management looks for any little thing to mark you threshold and not give you a raise or bonus.

2.0
Jul 2, 2014

Good Intentions, Failed Execution

Recommend
CEO approval
Business Outlook

Pros

Good Salary, Good Benefits, Strong sense of unity, good value prop, most people who work for Express Scripts are highly skilled, and want to do well. Strong mid level leadership.

Cons

Silo-ed approach to problem solving, Grown too big to adequately sustain strong customer focus. True concern for member and client experience has taken a back seat to clinical innovation and grabbing for more market share. There is a "culture of fear". Most employees are afraid to ask, tell of share, and most of the time the person who matters (leadership) is too busy to actively listen.

2.0
Jun 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits package is slightly above-average relative to the industry. Annual bonus payouts can be generous based on individual and organizational performance.

Cons

Most of the negative feedback I'd like to share revolves around the annual performance evaluation process, which forces the workforce into Stretch (20%), Target (70%) and Threshold (10%) categories. As a people leader, I was constantly fighting with Sr. Leadership to keep my staff from receiving a Threshold rating, just because Sr. Leadership needed to fill up the Threshold "bucket". Several years in a row, I was forced to rate certain of my direct reports as Threshold performers, even though I recommended them to receive Target or Stretch ratings. This system prevents employees from being fairly and accurately evaluated, and leaves employees feeling that, no matter how hard they work, the forced ranking system dictates your performance outcome, not your actual performance. Every Manager I knew felt the same way. This totally dysfunctional system breeds an excessive, unnecessary level of competition among colleagues, and others simply lose their desire to do a good job. For years, I thought ESI represented the culture of modern corporate America, and that any Fortune 100 company would likely hold similar values. Now that I'm working for another Fortune 100 company, I can say with confidence that ESI is the exception, and that there are still large American corporations willing to put employees first. ESI is a miserable place to work.

Viewing 604 - 606 of 756 Reviews

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