Is Express Scripts a good company to work for as a Patient/Client Advocate?

Patient/Client Advocate professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 204 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Patient/Client Advocate Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Patient/Client Advocate interview questions at Express Scripts .

Does Express Scripts pay Patient/Client Advocate employees well?

Patient/Client Advocate professionals rate their compensation and benefits at Express Scripts with 2.9 out of 5 stars based on 204 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Patient/Client Advocate salaries at Express Scripts.

How happy are Patient/Client Advocate professionals working at Express Scripts?

42% of Patient/Client Advocate employees at Express Scripts would recommend their employer to a friend. This rating has increased by 243% in the past 12 months. Patient/Client Advocate professionals have also rated Express Scripts with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 424 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 260 reviews)); "Work from home and good management" ((in 169 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 163 reviews)); "once taking calls its not bad but still not great and the culture is not great" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 240 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 166 reviews)); "No training or management" ((in 77 reviews)); "Upper management does not care at all about employees!" ((in 71 reviews)); "While there I had 3 different supervisors and witnessed 3 people quit on the team." ((in 61 reviews))

Skip to content Skip to footer

Notifications

Express Scripts

Acquired by The Cigna Group

Express Scripts Patient/Client Advocate reviews

3.1

42% would recommend to a friend

(204 total reviews)

Tim Wentworth

26% approve of CEO

8% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

2.9

Compensation and benefits

2.7

Work/Life balance

2.3

Career opportunities

2.2

Senior management

Patient/Client Advocate employees have rated Express Scripts with 3.1 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Patient/Client Advocate professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Patient/Client Advocate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

3.0

May 25, 2015

I used to love ESI

Patient care advocate

Recommend

CEO approval

Business Outlook

Pros

The company offers Good benefits and the recognitions are nice. Pay is decent but not very competitive against similar call centers.

Cons

Only care about money and numbers, not the well being of the patients. It's disgusting to say the least

3.0

May 13, 2015

Job security & Management

Patient care advocate

Recommend

CEO approval

Business Outlook

Pros

Insurance Benefits Merit review(sometimes can be good) Discounts (Abenity) Helping patients/customers Good first time job experience

Cons

No job security Wages needs to increase Reduction in overtime Strict shoe policy HR sucks Little room for advancement Supervisor favoritism Little to no telecommuting/selective

4.0

May 7, 2015

Patient Care Advocate

Patient care advocate

Recommend

CEO approval

Business Outlook

Pros

Good pay $18.96. Great medical benefits, vision, dental. Tuition reimbursement. Good support from management. Flexible work schedule. Worked 10 hour split shifts which was wonderful for work/life balance.

Cons

Top of pay scaled was reduced from $18.96 to $16.00 per hours which is a reduction of $2.96 per hour. Would still be working there if pay wasn't docked and everyone working onsite was eliminated. What they offered was a work at home model with the reduction in pay with some major conditions that were not workable. They required you to pay for an independent dedicated high speed line for their equipment. The room where you would work couldn't have any other computers. That was not feasible since my work room is where I keep all of my computers!

Viewing 142 - 144 of 204 Reviews

Top companies for "Compensation and Benefits" near you

Kaiser Permanente

4.2★Compensation & Benefits

Humana

3.7★Compensation & Benefits

Elevance Health

3.6★Compensation & Benefits

The Cigna Group

3.5★Compensation & Benefits

Express Scripts reviews FAQs

Express Scripts reviews Express Scripts Patient/Client Advocate reviews

Express Scripts

Express Scripts Patient/Client Advocate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I used to love ESI

Job security & Management

Patient Care Advocate

Top companies for "Compensation and Benefits" near you

Express Scripts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Express Scripts reviews FAQs