Express Scripts reviews about "manager"

Refuse to hire decent mangers, micro aggressions from managers, lack of promotion, zero growth opportunities, and mangers will blackball you to keep you from moving on to other positions.

Managers did not communicate expectations/deadlines well.

The Express Scripts/Evernorth environment was one that I would avoid at all costs. The departments have an adversarial mindset and will go out of their way to not cooperate with each other. The worst part I noticed was stability. The majority of the team was there for a year or less. Both managers were just hired in 2023 and one of them moved on before busy season. 6-7 Managers in 18-20 months for a two manager department. The Directors put a lot on certain team members while leaving training wheels on more senior members for some reason. Directors and Managers have a tenuous grasp of the process and what they are asking employees to deal with. The highest achievers on the team worked 50+ hours to stay on target. For a role, and company, that stresses health and work-life balance, that was not the experience for anyone in the department I worked in and the departments I worked with. The entity is living off of the Cigna Group, and advertises its roles as such. Do not fall for the trap, stay at your current role and keep applying elsewhere. Find the right company, as I don't believe many who work here are happy.

- Managers can lack empathy, respect, and experience with taking calls. They hired people who never took calls before or are familiar with the process to attempt to coach us. - Insane standard per call while at the same time failing to communicate what people are doing wrong thus in a sense purposefully causing workers to fail and be let go. -Express Scripts and Cigna will NOT give you a proper schedule, you will NOT get 2 days off in a row they will give you 2 potentially random days off while they bear down on you for every small mistake you make -Cigna and Express Scripts are playing with the livelyhood of its employees by giving cryptic feedback to their standards, burning out their employees, and giving them the bare minimum wage.

Contracted ended early and abruptly

Randomly laid off on a Thursday along with over 30 other employees with different levels of tenure.

Salaries and bonuses could use work